WEBVTT 00:00:00.000 --> 00:00:03.400 What Washoni is for. Finding a tailor, and running a tailoring shop 00:00:03.400 --> 00:00:14.520 Washoni does two things. For customers, it finds a tailor. For tailoring shops, it runs the shop: orders, customers and their measurements, staff, and getting paid. 00:00:14.520 --> 00:00:20.670 Anyone can look, without an account. The home page lists the tailors, newest first. 00:00:20.670 --> 00:00:23.480 A tailor's page. What a customer finds 00:00:23.570 --> 00:00:28.360 Open a tailor to see their page. 00:00:28.360 --> 00:00:36.290 It shows what the shop makes, with a photo where the shop added one, the price each starts from, and how long each takes. 00:00:36.290 --> 00:00:40.480 About the shop, and where it is, are in its owner's words. 00:00:40.480 --> 00:00:48.100 Reviews come from customers. Those marked Had clothes made here are from people who collected an order at the shop. 00:00:48.100 --> 00:00:53.850 To get in touch, a customer calls, or messages the shop from their own phone. 00:00:53.850 --> 00:00:56.700 For tailoring shops. Where a shop starts 00:00:56.880 --> 00:01:03.460 A shop starts from Get started: an account, then your business. The next chapters show each step. 00:01:04.490 --> 00:01:07.870 Setting up your business. Your organisation, your first business, and its details 00:01:07.870 --> 00:01:12.470 The first time you sign in, Washoni asks what you are here for. 00:01:12.470 --> 00:01:22.460 Find yours is for customers: it opens the orders your tailor is making for you. To run a tailoring business, choose Open your tailoring business. 00:01:22.460 --> 00:01:27.630 First, your organisation. It can be your company, or your own name. 00:01:27.630 --> 00:01:34.160 Then your first business: the shop. With only one, it can carry the organisation's name. 00:01:34.160 --> 00:01:37.360 A phone number for the shop is optional. 00:01:37.360 --> 00:01:41.710 Choose Create business. 00:01:41.710 --> 00:01:44.650 The overview. Where the shop is run from 00:01:44.810 --> 00:01:53.850 Washoni opens on the business's overview: the open orders, those due this week, those ready to collect, and what customers still owe. 00:01:53.850 --> 00:01:59.080 Due soon lists the orders coming up. It fills as you take orders. 00:01:59.080 --> 00:02:08.960 The menu has the shop's orders, customers and catalogue, the work given out, and staff and pay. People, under Admin, is where you invite your staff. 00:02:08.960 --> 00:02:11.910 The business's details. What customers see on its page 00:02:12.160 --> 00:02:15.330 The shop's details are in Settings. 00:02:15.330 --> 00:02:25.650 Kind says what the shop does: bespoke, alterations, uniforms, bridal, or a mix. Zawadi does a bit of everything, so it stays Mixed. 00:02:25.650 --> 00:02:31.060 Give the address and the town, so customers can find you. 00:02:31.060 --> 00:02:41.240 About the business is shown on its public page. 00:02:41.240 --> 00:02:43.450 Choose Save. 00:02:43.450 --> 00:02:46.240 A message says it is saved. 00:02:46.240 --> 00:02:51.680 Under the form, the owner can close the business. Its records are kept. 00:02:52.620 --> 00:02:55.990 The catalogue. What the shop makes, and the price each starts from 00:02:55.990 --> 00:03:02.880 The catalogue is what the shop makes, and the price each starts from. Open Catalogue in the menu. 00:03:02.880 --> 00:03:05.790 Choose Add a catalogue item. 00:03:05.790 --> 00:03:22.870 Give it a name, a kind to group it by, the price it starts from, and how many days it usually takes. A description is optional. 00:03:22.870 --> 00:03:27.420 Choose Add. The item is in the list, offered now. 00:03:27.420 --> 00:03:30.300 A photo. What customers see on the shop's page 00:03:30.410 --> 00:03:34.410 Give it a photo: choose the picture button on its row. 00:03:34.410 --> 00:03:43.530 Choose a photo from the computer or phone, and Save the photo. Where and when it was taken is not kept. 00:03:43.530 --> 00:03:47.510 The photo is on the item, and on the shop's page. 00:03:47.510 --> 00:03:50.330 The rest of the list. Each item the same way 00:03:50.440 --> 00:04:10.540 Add the rest the same way: a men's suit, a shirt, a school uniform. 00:04:10.540 --> 00:04:17.800 Alterations take two days, from three hundred shillings. 00:04:17.800 --> 00:04:24.890 And a wedding gown, from twenty-five thousand, in three weeks. 00:04:24.890 --> 00:04:27.740 Changing an item. Its price, or no longer offered 00:04:27.860 --> 00:04:36.180 To change an item, choose the pencil on its row. A new price applies to new orders; orders already taken keep theirs. 00:04:36.180 --> 00:04:42.230 Untick Offered now to keep an item off the shop's page without losing it. 00:04:42.230 --> 00:04:46.260 Here, nothing changes. Choose Cancel. 00:04:46.260 --> 00:04:51.750 Customers see the items on offer, with their prices, on the shop's page. 00:04:52.790 --> 00:04:56.150 Customers and measurements. Who the shop makes for, and their measurements over time 00:04:56.150 --> 00:05:03.270 Customers are the people the shop makes for. Open Customers in the menu, and choose Add a customer. 00:05:03.270 --> 00:05:09.150 A name, and a phone number. The phone is where the shop's texts about an order go. 00:05:09.150 --> 00:05:15.150 An email and notes are optional. Choose Add. 00:05:15.150 --> 00:05:26.330 Add the others the same way. 00:05:26.330 --> 00:05:33.550 The list shows each customer's phone, and how many orders they have. Search finds them by name or phone. 00:05:33.550 --> 00:05:36.430 Measurements. Taken, dated, and kept 00:05:36.590 --> 00:05:40.710 Open a customer to see their measurements and their orders. 00:05:40.710 --> 00:05:50.250 Choose Take measurements. For says what they are for, here a dress. They are in centimetres, or inches. 00:05:50.250 --> 00:05:58.850 Fill in only the ones the garment needs; any left empty are not recorded. Choose Save. 00:05:58.850 --> 00:06:01.860 They are dated, with who took them. 00:06:01.860 --> 00:06:04.710 Measuring again. The old ones stay 00:06:04.790 --> 00:06:14.270 Measuring again adds a new set, and the old one stays, so you can see how a customer's measurements change. An order keeps the set it was cut to. 00:06:14.270 --> 00:06:17.730 Both sets are on her page, newest first. 00:06:17.730 --> 00:06:27.050 A customer with a Washoni account can keep their own measurements and share them with a shop. They read out a code, and you choose Enter their code. 00:06:28.000 --> 00:06:31.350 Taking an order. What is being made, cut to which measurements, by when, and a deposit 00:06:31.350 --> 00:06:37.380 An order starts from the customer. On Wanjiru Kamau's page, choose New order. 00:06:37.380 --> 00:06:41.920 Pick what is being made from the catalogue: a kitenge dress. 00:06:41.920 --> 00:06:47.420 Leave the price empty to use the catalogue's, or type the price agreed with her. 00:06:47.420 --> 00:06:52.230 Fabric says what it is made from. Here, her own kitenge. 00:06:52.230 --> 00:06:58.600 Cut to picks the measurements the dress is made to. The order keeps them as they are today. 00:06:58.600 --> 00:07:03.470 Due is the day she is told it will be ready. 00:07:03.470 --> 00:07:07.120 Choose Take the order. 00:07:07.120 --> 00:07:10.040 The order. Its number, what is being made, and the money 00:07:10.150 --> 00:07:16.950 The order has its number, its stage, received, and what is being made, with the price from the catalogue. 00:07:16.950 --> 00:07:21.310 Money shows the total, what is paid, and what is still owed. 00:07:21.310 --> 00:07:24.160 A deposit. Recorded when she pays 00:07:24.380 --> 00:07:29.310 She pays a deposit by M-Pesa. Choose Record payment. 00:07:29.310 --> 00:07:34.850 The amount starts at all that is owed. Type the deposit, fifteen hundred. 00:07:34.850 --> 00:07:39.840 Paid by M-Pesa, with the code from her message as the reference. 00:07:39.840 --> 00:07:42.520 Choose Record. 00:07:42.520 --> 00:07:47.900 The deposit is on the order, and what is owed has gone down to two thousand. 00:07:48.850 --> 00:07:52.280 Through the workshop. Stages, a date that slips, a fitting, and ready 00:07:52.280 --> 00:07:59.680 An order moves through the workshop in stages: received, cutting, sewing, fitting, ready, and collected. 00:07:59.680 --> 00:08:07.730 Under the stages, each step of the work has the date it should be done by, shared out up to the day the customer was told. 00:08:07.730 --> 00:08:11.350 When the cloth is cut, choose Move to cutting. 00:08:11.350 --> 00:08:15.330 Cutting is under way. Then Move to sewing. 00:08:15.330 --> 00:08:18.200 A date that slips. And the customer is told once 00:08:18.400 --> 00:08:22.980 Sewing will take a day longer. Choose Change beside it. 00:08:22.980 --> 00:08:28.560 Give the new date, Tuesday the seventeenth. Later stages move with it. 00:08:28.560 --> 00:08:31.450 Choose Save. 00:08:31.450 --> 00:08:37.490 Fitting, and the order, now fall a day later, and each shows the date it was before. 00:08:37.490 --> 00:08:46.380 The ready date is now later than she was told, so Washoni sends her one text with the new date. The history notes whether the text went. 00:08:46.380 --> 00:08:49.210 A fitting. Booked on the order 00:08:49.410 --> 00:08:54.600 Book her fitting from the order: choose Book a fitting, and give the day and time. 00:08:54.600 --> 00:08:57.710 It is on the order, under Fittings. 00:08:57.710 --> 00:09:00.540 Ready. Done, and waiting to be collected 00:09:00.820 --> 00:09:06.590 After the fitting, Move to fitting, then Move to ready. 00:09:06.590 --> 00:09:13.510 Ready sends her a text that it is ready to collect. Collecting it is in the next chapter, with the money. 00:09:14.500 --> 00:09:17.990 Getting paid. Payments on an order, what is still owed, and collecting 00:09:17.990 --> 00:09:26.490 Wanjiru's dress is ready. Money shows the total, three thousand five hundred, her deposit, and two thousand still owed. 00:09:26.490 --> 00:09:33.840 An order can't be collected while money is owed. In place of Move to collected, it says what is still owed. 00:09:33.840 --> 00:09:36.780 The rest of the money. Recorded as she pays 00:09:36.900 --> 00:09:41.320 She pays the rest in cash. Choose Record payment. 00:09:41.320 --> 00:09:49.870 The amount starts at all that is owed, and Paid by at cash. Choose Record. 00:09:49.870 --> 00:09:56.460 Nothing is owed now. Each payment is listed under Money, with the day and how it was paid. 00:09:56.460 --> 00:09:59.330 Collected. The order's last stage 00:09:59.490 --> 00:10:03.240 When she takes the dress, choose Move to collected. 00:10:03.240 --> 00:10:06.270 The order is collected, and done. 00:10:06.270 --> 00:10:09.240 What is owed, shop-wide. The overview 00:10:09.380 --> 00:10:14.110 The overview adds up what customers still owe on open orders. 00:10:14.110 --> 00:10:24.160 A tailor sees what is owed on an order, but can't take money: Record payment is not there for them. Your staff, a later chapter, shows a tailor's side. 00:10:25.070 --> 00:10:28.420 Your staff. Inviting a tailor, what a tailor does, and paying for work 00:10:28.420 --> 00:10:34.340 Staff who work in the shop get their own sign-in. Under Admin, open People. 00:10:34.340 --> 00:10:36.710 Choose Invite someone. 00:10:36.710 --> 00:10:42.250 Give their email, and their role: Tailor Staff, for someone who works the orders. 00:10:42.250 --> 00:10:47.930 Choose Send invitation. It waits here until he accepts. 00:10:47.930 --> 00:10:50.740 Accepting. Samuel's side 00:10:50.780 --> 00:11:00.890 Washoni sends him the invitation by email. Signed in to Washoni, he finds it under Invitations, and accepts. 00:11:00.890 --> 00:11:11.800 He now works at Zawadi Tailors. His menu has orders, customers, the catalogue, and his own work. Staff and pay, and Settings, are not there: they are the owner's. 00:11:11.800 --> 00:11:14.610 Staff and pay. Who is paid for what 00:11:14.690 --> 00:11:20.970 Back as the owner: Staff and pay is who the shop pays for work. Choose Add a person. 00:11:20.970 --> 00:11:28.440 Their account links him to his sign-in, so the work he is given shows under his My work. 00:11:28.440 --> 00:11:34.110 Under Work and rates, add the kinds of work the shop pays for, and what each pays. 00:11:34.110 --> 00:11:38.430 Then New rate: three hundred shillings a piece, from today. 00:11:38.430 --> 00:11:41.250 Giving out work. On the order 00:11:41.340 --> 00:11:48.100 Work is given out on the order. Open Wanjiru's school uniforms, and choose Give out work. 00:11:48.100 --> 00:11:53.300 Sew a uniform, to Samuel, two pieces. 00:11:53.300 --> 00:11:56.140 A tailor's day. My work 00:11:56.260 --> 00:12:04.180 Samuel's My work lists what he has been given. When he finishes, he chooses Done, and it is logged at the rate of the day. 00:12:04.180 --> 00:12:15.140 On an order, a tailor moves the work along and books fittings. He sees what is owed, but Record payment is not there for him: the money is the owner's and manager's. 00:12:15.140 --> 00:12:20.660 What the work earned shows to him and to the owner, who pays it under Staff and pay. 00:12:21.720 --> 00:12:25.110 Customers following their order. The tracking link, keeping an order, and My orders 00:12:25.110 --> 00:12:32.770 Every order has a tracking link for the customer. On the order, Copy takes it, to send her by text or WhatsApp. 00:12:32.770 --> 00:12:37.880 Anyone with the link can follow the order. It needs no account. 00:12:37.880 --> 00:12:40.860 The tracking page. What the customer sees 00:12:40.990 --> 00:12:47.250 This is what Wanjiru sees: the order, the stage it is at, what is being made, and the money. 00:12:47.250 --> 00:12:52.010 When it moves on, the page shows it next time she opens the link. 00:12:52.010 --> 00:12:54.910 Keeping it. For a customer with an account 00:12:55.060 --> 00:13:00.580 With a Washoni account, she can keep the order, so she does not need the link again. 00:13:00.580 --> 00:13:04.140 Signed in, she chooses Keep in my orders. 00:13:04.140 --> 00:13:09.800 Keeping one order keeps all her orders at this shop. Choose All my orders. 00:13:09.800 --> 00:13:15.500 My orders lists the ones still being made, and below them, those she has collected. 00:13:15.500 --> 00:13:22.460 If a link reaches the wrong person, the shop makes a new one on the order, and the old link stops working. 00:13:23.450 --> 00:13:26.830 Reviews. A customer's review, and the shop's reply 00:13:26.830 --> 00:13:33.730 Every shop on Washoni has a public page, and on it, its reviews. Anyone can read them. 00:13:33.730 --> 00:13:40.380 Signed in, Wanjiru can rate Zawadi Tailors. She picks the stars, and says what it was like. 00:13:40.380 --> 00:13:44.030 Choose Post my review. 00:13:44.030 --> 00:13:52.380 Her review shows Had clothes made here: she collected an order at this shop, so Washoni marks it from the shop's own records. 00:13:52.380 --> 00:13:56.910 Writing again changes her review; she can also remove it. 00:13:56.910 --> 00:13:59.720 Replying. The shop's answer 00:13:59.840 --> 00:14:06.880 Esther, signed in as the owner, can answer each review on the same page. She chooses Reply. 00:14:06.880 --> 00:14:14.890 Choose Post reply. The reply shows under the review, for everyone.