1 00:00:00,000 --> 00:00:03,400 What Washoni is for. Finding a tailor, and running a tailoring shop 2 00:00:03,400 --> 00:00:14,520 Washoni does two things. For customers, it finds a tailor. For tailoring shops, it runs the shop: orders, customers and their measurements, staff, and getting paid. 3 00:00:14,520 --> 00:00:20,670 Anyone can look, without an account. The home page lists the tailors, newest first. 4 00:00:20,670 --> 00:00:23,480 A tailor's page. What a customer finds 5 00:00:23,570 --> 00:00:28,360 Open a tailor to see their page. 6 00:00:28,360 --> 00:00:36,290 It shows what the shop makes, with a photo where the shop added one, the price each starts from, and how long each takes. 7 00:00:36,290 --> 00:00:40,480 About the shop, and where it is, are in its owner's words. 8 00:00:40,480 --> 00:00:48,100 Reviews come from customers. Those marked Had clothes made here are from people who collected an order at the shop. 9 00:00:48,100 --> 00:00:53,850 To get in touch, a customer calls, or messages the shop from their own phone. 10 00:00:53,850 --> 00:00:56,700 For tailoring shops. Where a shop starts 11 00:00:56,880 --> 00:01:03,460 A shop starts from Get started: an account, then your business. The next chapters show each step. 12 00:01:04,490 --> 00:01:07,870 Setting up your business. Your organisation, your first business, and its details 13 00:01:07,870 --> 00:01:12,470 The first time you sign in, Washoni asks what you are here for. 14 00:01:12,470 --> 00:01:22,460 Find yours is for customers: it opens the orders your tailor is making for you. To run a tailoring business, choose Open your tailoring business. 15 00:01:22,460 --> 00:01:27,630 First, your organisation. It can be your company, or your own name. 16 00:01:27,630 --> 00:01:34,160 Then your first business: the shop. With only one, it can carry the organisation's name. 17 00:01:34,160 --> 00:01:37,360 A phone number for the shop is optional. 18 00:01:37,360 --> 00:01:41,710 Choose Create business. 19 00:01:41,710 --> 00:01:44,650 The overview. Where the shop is run from 20 00:01:44,810 --> 00:01:53,850 Washoni opens on the business's overview: the open orders, those due this week, those ready to collect, and what customers still owe. 21 00:01:53,850 --> 00:01:59,080 Due soon lists the orders coming up. It fills as you take orders. 22 00:01:59,080 --> 00:02:08,960 The menu has the shop's orders, customers and catalogue, the work given out, and staff and pay. People, under Admin, is where you invite your staff. 23 00:02:08,960 --> 00:02:11,910 The business's details. What customers see on its page 24 00:02:12,160 --> 00:02:15,330 The shop's details are in Settings. 25 00:02:15,330 --> 00:02:25,650 Kind says what the shop does: bespoke, alterations, uniforms, bridal, or a mix. Zawadi does a bit of everything, so it stays Mixed. 26 00:02:25,650 --> 00:02:31,060 Give the address and the town, so customers can find you. 27 00:02:31,060 --> 00:02:41,240 About the business is shown on its public page. 28 00:02:41,240 --> 00:02:43,450 Choose Save. 29 00:02:43,450 --> 00:02:46,240 A message says it is saved. 30 00:02:46,240 --> 00:02:51,680 Under the form, the owner can close the business. Its records are kept. 31 00:02:52,620 --> 00:02:55,990 The catalogue. What the shop makes, and the price each starts from 32 00:02:55,990 --> 00:03:02,880 The catalogue is what the shop makes, and the price each starts from. Open Catalogue in the menu. 33 00:03:02,880 --> 00:03:05,790 Choose Add a catalogue item. 34 00:03:05,790 --> 00:03:22,870 Give it a name, a kind to group it by, the price it starts from, and how many days it usually takes. A description is optional. 35 00:03:22,870 --> 00:03:27,420 Choose Add. The item is in the list, offered now. 36 00:03:27,420 --> 00:03:30,300 A photo. What customers see on the shop's page 37 00:03:30,410 --> 00:03:34,410 Give it a photo: choose the picture button on its row. 38 00:03:34,410 --> 00:03:43,530 Choose a photo from the computer or phone, and Save the photo. Where and when it was taken is not kept. 39 00:03:43,530 --> 00:03:47,510 The photo is on the item, and on the shop's page. 40 00:03:47,510 --> 00:03:50,330 The rest of the list. Each item the same way 41 00:03:50,440 --> 00:04:10,540 Add the rest the same way: a men's suit, a shirt, a school uniform. 42 00:04:10,540 --> 00:04:17,800 Alterations take two days, from three hundred shillings. 43 00:04:17,800 --> 00:04:24,890 And a wedding gown, from twenty-five thousand, in three weeks. 44 00:04:24,890 --> 00:04:27,740 Changing an item. Its price, or no longer offered 45 00:04:27,860 --> 00:04:36,180 To change an item, choose the pencil on its row. A new price applies to new orders; orders already taken keep theirs. 46 00:04:36,180 --> 00:04:42,230 Untick Offered now to keep an item off the shop's page without losing it. 47 00:04:42,230 --> 00:04:46,260 Here, nothing changes. Choose Cancel. 48 00:04:46,260 --> 00:04:51,750 Customers see the items on offer, with their prices, on the shop's page. 49 00:04:52,790 --> 00:04:56,150 Customers and measurements. Who the shop makes for, and their measurements over time 50 00:04:56,150 --> 00:05:03,270 Customers are the people the shop makes for. Open Customers in the menu, and choose Add a customer. 51 00:05:03,270 --> 00:05:09,150 A name, and a phone number. The phone is where the shop's texts about an order go. 52 00:05:09,150 --> 00:05:15,150 An email and notes are optional. Choose Add. 53 00:05:15,150 --> 00:05:26,330 Add the others the same way. 54 00:05:26,330 --> 00:05:33,550 The list shows each customer's phone, and how many orders they have. Search finds them by name or phone. 55 00:05:33,550 --> 00:05:36,430 Measurements. Taken, dated, and kept 56 00:05:36,590 --> 00:05:40,710 Open a customer to see their measurements and their orders. 57 00:05:40,710 --> 00:05:50,250 Choose Take measurements. For says what they are for, here a dress. They are in centimetres, or inches. 58 00:05:50,250 --> 00:05:58,850 Fill in only the ones the garment needs; any left empty are not recorded. Choose Save. 59 00:05:58,850 --> 00:06:01,860 They are dated, with who took them. 60 00:06:01,860 --> 00:06:04,710 Measuring again. The old ones stay 61 00:06:04,790 --> 00:06:14,270 Measuring again adds a new set, and the old one stays, so you can see how a customer's measurements change. An order keeps the set it was cut to. 62 00:06:14,270 --> 00:06:17,730 Both sets are on her page, newest first. 63 00:06:17,730 --> 00:06:27,050 A customer with a Washoni account can keep their own measurements and share them with a shop. They read out a code, and you choose Enter their code. 64 00:06:28,000 --> 00:06:31,350 Taking an order. What is being made, cut to which measurements, by when, and a deposit 65 00:06:31,350 --> 00:06:37,380 An order starts from the customer. On Wanjiru Kamau's page, choose New order. 66 00:06:37,380 --> 00:06:41,920 Pick what is being made from the catalogue: a kitenge dress. 67 00:06:41,920 --> 00:06:47,420 Leave the price empty to use the catalogue's, or type the price agreed with her. 68 00:06:47,420 --> 00:06:52,230 Fabric says what it is made from. Here, her own kitenge. 69 00:06:52,230 --> 00:06:58,600 Cut to picks the measurements the dress is made to. The order keeps them as they are today. 70 00:06:58,600 --> 00:07:03,470 Due is the day she is told it will be ready. 71 00:07:03,470 --> 00:07:07,120 Choose Take the order. 72 00:07:07,120 --> 00:07:10,040 The order. Its number, what is being made, and the money 73 00:07:10,150 --> 00:07:16,950 The order has its number, its stage, received, and what is being made, with the price from the catalogue. 74 00:07:16,950 --> 00:07:21,310 Money shows the total, what is paid, and what is still owed. 75 00:07:21,310 --> 00:07:24,160 A deposit. Recorded when she pays 76 00:07:24,380 --> 00:07:29,310 She pays a deposit by M-Pesa. Choose Record payment. 77 00:07:29,310 --> 00:07:34,850 The amount starts at all that is owed. Type the deposit, fifteen hundred. 78 00:07:34,850 --> 00:07:39,840 Paid by M-Pesa, with the code from her message as the reference. 79 00:07:39,840 --> 00:07:42,520 Choose Record. 80 00:07:42,520 --> 00:07:47,900 The deposit is on the order, and what is owed has gone down to two thousand. 81 00:07:48,850 --> 00:07:52,280 Through the workshop. Stages, a date that slips, a fitting, and ready 82 00:07:52,280 --> 00:07:59,680 An order moves through the workshop in stages: received, cutting, sewing, fitting, ready, and collected. 83 00:07:59,680 --> 00:08:07,730 Under the stages, each step of the work has the date it should be done by, shared out up to the day the customer was told. 84 00:08:07,730 --> 00:08:11,350 When the cloth is cut, choose Move to cutting. 85 00:08:11,350 --> 00:08:15,330 Cutting is under way. Then Move to sewing. 86 00:08:15,330 --> 00:08:18,200 A date that slips. And the customer is told once 87 00:08:18,400 --> 00:08:22,980 Sewing will take a day longer. Choose Change beside it. 88 00:08:22,980 --> 00:08:28,560 Give the new date, Tuesday the seventeenth. Later stages move with it. 89 00:08:28,560 --> 00:08:31,450 Choose Save. 90 00:08:31,450 --> 00:08:37,490 Fitting, and the order, now fall a day later, and each shows the date it was before. 91 00:08:37,490 --> 00:08:46,380 The ready date is now later than she was told, so Washoni sends her one text with the new date. The history notes whether the text went. 92 00:08:46,380 --> 00:08:49,210 A fitting. Booked on the order 93 00:08:49,410 --> 00:08:54,600 Book her fitting from the order: choose Book a fitting, and give the day and time. 94 00:08:54,600 --> 00:08:57,710 It is on the order, under Fittings. 95 00:08:57,710 --> 00:09:00,540 Ready. Done, and waiting to be collected 96 00:09:00,820 --> 00:09:06,590 After the fitting, Move to fitting, then Move to ready. 97 00:09:06,590 --> 00:09:13,510 Ready sends her a text that it is ready to collect. Collecting it is in the next chapter, with the money. 98 00:09:14,500 --> 00:09:17,990 Getting paid. Payments on an order, what is still owed, and collecting 99 00:09:17,990 --> 00:09:26,490 Wanjiru's dress is ready. Money shows the total, three thousand five hundred, her deposit, and two thousand still owed. 100 00:09:26,490 --> 00:09:33,840 An order can't be collected while money is owed. In place of Move to collected, it says what is still owed. 101 00:09:33,840 --> 00:09:36,780 The rest of the money. Recorded as she pays 102 00:09:36,900 --> 00:09:41,320 She pays the rest in cash. Choose Record payment. 103 00:09:41,320 --> 00:09:49,870 The amount starts at all that is owed, and Paid by at cash. Choose Record. 104 00:09:49,870 --> 00:09:56,460 Nothing is owed now. Each payment is listed under Money, with the day and how it was paid. 105 00:09:56,460 --> 00:09:59,330 Collected. The order's last stage 106 00:09:59,490 --> 00:10:03,240 When she takes the dress, choose Move to collected. 107 00:10:03,240 --> 00:10:06,270 The order is collected, and done. 108 00:10:06,270 --> 00:10:09,240 What is owed, shop-wide. The overview 109 00:10:09,380 --> 00:10:14,110 The overview adds up what customers still owe on open orders. 110 00:10:14,110 --> 00:10:24,160 A tailor sees what is owed on an order, but can't take money: Record payment is not there for them. Your staff, a later chapter, shows a tailor's side. 111 00:10:25,070 --> 00:10:28,420 Your staff. Inviting a tailor, what a tailor does, and paying for work 112 00:10:28,420 --> 00:10:34,340 Staff who work in the shop get their own sign-in. Under Admin, open People. 113 00:10:34,340 --> 00:10:36,710 Choose Invite someone. 114 00:10:36,710 --> 00:10:42,250 Give their email, and their role: Tailor Staff, for someone who works the orders. 115 00:10:42,250 --> 00:10:47,930 Choose Send invitation. It waits here until he accepts. 116 00:10:47,930 --> 00:10:50,740 Accepting. Samuel's side 117 00:10:50,780 --> 00:11:00,890 Washoni sends him the invitation by email. Signed in to Washoni, he finds it under Invitations, and accepts. 118 00:11:00,890 --> 00:11:11,800 He now works at Zawadi Tailors. His menu has orders, customers, the catalogue, and his own work. Staff and pay, and Settings, are not there: they are the owner's. 119 00:11:11,800 --> 00:11:14,610 Staff and pay. Who is paid for what 120 00:11:14,690 --> 00:11:20,970 Back as the owner: Staff and pay is who the shop pays for work. Choose Add a person. 121 00:11:20,970 --> 00:11:28,440 Their account links him to his sign-in, so the work he is given shows under his My work. 122 00:11:28,440 --> 00:11:34,110 Under Work and rates, add the kinds of work the shop pays for, and what each pays. 123 00:11:34,110 --> 00:11:38,430 Then New rate: three hundred shillings a piece, from today. 124 00:11:38,430 --> 00:11:41,250 Giving out work. On the order 125 00:11:41,340 --> 00:11:48,100 Work is given out on the order. Open Wanjiru's school uniforms, and choose Give out work. 126 00:11:48,100 --> 00:11:53,300 Sew a uniform, to Samuel, two pieces. 127 00:11:53,300 --> 00:11:56,140 A tailor's day. My work 128 00:11:56,260 --> 00:12:04,180 Samuel's My work lists what he has been given. When he finishes, he chooses Done, and it is logged at the rate of the day. 129 00:12:04,180 --> 00:12:15,140 On an order, a tailor moves the work along and books fittings. He sees what is owed, but Record payment is not there for him: the money is the owner's and manager's. 130 00:12:15,140 --> 00:12:20,660 What the work earned shows to him and to the owner, who pays it under Staff and pay. 131 00:12:21,720 --> 00:12:25,110 Customers following their order. The tracking link, keeping an order, and My orders 132 00:12:25,110 --> 00:12:32,770 Every order has a tracking link for the customer. On the order, Copy takes it, to send her by text or WhatsApp. 133 00:12:32,770 --> 00:12:37,880 Anyone with the link can follow the order. It needs no account. 134 00:12:37,880 --> 00:12:40,860 The tracking page. What the customer sees 135 00:12:40,990 --> 00:12:47,250 This is what Wanjiru sees: the order, the stage it is at, what is being made, and the money. 136 00:12:47,250 --> 00:12:52,010 When it moves on, the page shows it next time she opens the link. 137 00:12:52,010 --> 00:12:54,910 Keeping it. For a customer with an account 138 00:12:55,060 --> 00:13:00,580 With a Washoni account, she can keep the order, so she does not need the link again. 139 00:13:00,580 --> 00:13:04,140 Signed in, she chooses Keep in my orders. 140 00:13:04,140 --> 00:13:09,800 Keeping one order keeps all her orders at this shop. Choose All my orders. 141 00:13:09,800 --> 00:13:15,500 My orders lists the ones still being made, and below them, those she has collected. 142 00:13:15,500 --> 00:13:22,460 If a link reaches the wrong person, the shop makes a new one on the order, and the old link stops working. 143 00:13:23,450 --> 00:13:26,830 Reviews. A customer's review, and the shop's reply 144 00:13:26,830 --> 00:13:33,730 Every shop on Washoni has a public page, and on it, its reviews. Anyone can read them. 145 00:13:33,730 --> 00:13:40,380 Signed in, Wanjiru can rate Zawadi Tailors. She picks the stars, and says what it was like. 146 00:13:40,380 --> 00:13:44,030 Choose Post my review. 147 00:13:44,030 --> 00:13:52,380 Her review shows Had clothes made here: she collected an order at this shop, so Washoni marks it from the shop's own records. 148 00:13:52,380 --> 00:13:56,910 Writing again changes her review; she can also remove it. 149 00:13:56,910 --> 00:13:59,720 Replying. The shop's answer 150 00:13:59,840 --> 00:14:06,880 Esther, signed in as the owner, can answer each review on the same page. She chooses Reply. 151 00:14:06,880 --> 00:14:14,890 Choose Post reply. The reply shows under the review, for everyone.