[
{
"start": 0.0,
"end": 3.4,
"text": "What Washoni is for. Finding a tailor, and running a tailoring shop"
},
{
"start": 3.4,
"end": 14.52,
"text": "Washoni does two things. For customers, it finds a tailor. For tailoring shops, it runs the shop: orders, customers and their measurements, staff, and getting paid."
},
{
"start": 14.52,
"end": 20.67,
"text": "Anyone can look, without an account. The home page lists the tailors, newest first."
},
{
"start": 20.67,
"end": 23.48,
"text": "A tailor's page. What a customer finds"
},
{
"start": 23.57,
"end": 28.36,
"text": "Open a tailor to see their page."
},
{
"start": 28.36,
"end": 36.29,
"text": "It shows what the shop makes, with a photo where the shop added one, the price each starts from, and how long each takes."
},
{
"start": 36.29,
"end": 40.48,
"text": "About the shop, and where it is, are in its owner's words."
},
{
"start": 40.48,
"end": 48.1,
"text": "Reviews come from customers. Those marked Had clothes made here are from people who collected an order at the shop."
},
{
"start": 48.1,
"end": 53.85,
"text": "To get in touch, a customer calls, or messages the shop from their own phone."
},
{
"start": 53.85,
"end": 56.7,
"text": "For tailoring shops. Where a shop starts"
},
{
"start": 56.88,
"end": 63.46,
"text": "A shop starts from Get started: an account, then your business. The next chapters show each step."
},
{
"start": 64.49,
"end": 67.87,
"text": "Setting up your business. Your organisation, your first business, and its details"
},
{
"start": 67.87,
"end": 72.47,
"text": "The first time you sign in, Washoni asks what you are here for."
},
{
"start": 72.47,
"end": 82.46,
"text": "Find yours is for customers: it opens the orders your tailor is making for you. To run a tailoring business, choose Open your tailoring business."
},
{
"start": 82.46,
"end": 87.63,
"text": "First, your organisation. It can be your company, or your own name."
},
{
"start": 87.63,
"end": 94.16,
"text": "Then your first business: the shop. With only one, it can carry the organisation's name."
},
{
"start": 94.16,
"end": 97.36,
"text": "A phone number for the shop is optional."
},
{
"start": 97.36,
"end": 101.71,
"text": "Choose Create business."
},
{
"start": 101.71,
"end": 104.65,
"text": "The overview. Where the shop is run from"
},
{
"start": 104.81,
"end": 113.85,
"text": "Washoni opens on the business's overview: the open orders, those due this week, those ready to collect, and what customers still owe."
},
{
"start": 113.85,
"end": 119.08,
"text": "Due soon lists the orders coming up. It fills as you take orders."
},
{
"start": 119.08,
"end": 128.96,
"text": "The menu has the shop's orders, customers and catalogue, the work given out, and staff and pay. People, under Admin, is where you invite your staff."
},
{
"start": 128.96,
"end": 131.91,
"text": "The business's details. What customers see on its page"
},
{
"start": 132.16,
"end": 135.33,
"text": "The shop's details are in Settings."
},
{
"start": 135.33,
"end": 145.65,
"text": "Kind says what the shop does: bespoke, alterations, uniforms, bridal, or a mix. Zawadi does a bit of everything, so it stays Mixed."
},
{
"start": 145.65,
"end": 151.06,
"text": "Give the address and the town, so customers can find you."
},
{
"start": 151.06,
"end": 161.24,
"text": "About the business is shown on its public page."
},
{
"start": 161.24,
"end": 163.45,
"text": "Choose Save."
},
{
"start": 163.45,
"end": 166.24,
"text": "A message says it is saved."
},
{
"start": 166.24,
"end": 171.68,
"text": "Under the form, the owner can close the business. Its records are kept."
},
{
"start": 172.62,
"end": 175.99,
"text": "The catalogue. What the shop makes, and the price each starts from"
},
{
"start": 175.99,
"end": 182.88,
"text": "The catalogue is what the shop makes, and the price each starts from. Open Catalogue in the menu."
},
{
"start": 182.88,
"end": 185.79,
"text": "Choose Add a catalogue item."
},
{
"start": 185.79,
"end": 202.87,
"text": "Give it a name, a kind to group it by, the price it starts from, and how many days it usually takes. A description is optional."
},
{
"start": 202.87,
"end": 207.42,
"text": "Choose Add. The item is in the list, offered now."
},
{
"start": 207.42,
"end": 210.3,
"text": "A photo. What customers see on the shop's page"
},
{
"start": 210.41,
"end": 214.41,
"text": "Give it a photo: choose the picture button on its row."
},
{
"start": 214.41,
"end": 223.53,
"text": "Choose a photo from the computer or phone, and Save the photo. Where and when it was taken is not kept."
},
{
"start": 223.53,
"end": 227.51,
"text": "The photo is on the item, and on the shop's page."
},
{
"start": 227.51,
"end": 230.33,
"text": "The rest of the list. Each item the same way"
},
{
"start": 230.44,
"end": 250.54,
"text": "Add the rest the same way: a men's suit, a shirt, a school uniform."
},
{
"start": 250.54,
"end": 257.8,
"text": "Alterations take two days, from three hundred shillings."
},
{
"start": 257.8,
"end": 264.89,
"text": "And a wedding gown, from twenty-five thousand, in three weeks."
},
{
"start": 264.89,
"end": 267.74,
"text": "Changing an item. Its price, or no longer offered"
},
{
"start": 267.86,
"end": 276.18,
"text": "To change an item, choose the pencil on its row. A new price applies to new orders; orders already taken keep theirs."
},
{
"start": 276.18,
"end": 282.23,
"text": "Untick Offered now to keep an item off the shop's page without losing it."
},
{
"start": 282.23,
"end": 286.26,
"text": "Here, nothing changes. Choose Cancel."
},
{
"start": 286.26,
"end": 291.75,
"text": "Customers see the items on offer, with their prices, on the shop's page."
},
{
"start": 292.79,
"end": 296.15,
"text": "Customers and measurements. Who the shop makes for, and their measurements over time"
},
{
"start": 296.15,
"end": 303.27,
"text": "Customers are the people the shop makes for. Open Customers in the menu, and choose Add a customer."
},
{
"start": 303.27,
"end": 309.15,
"text": "A name, and a phone number. The phone is where the shop's texts about an order go."
},
{
"start": 309.15,
"end": 315.15,
"text": "An email and notes are optional. Choose Add."
},
{
"start": 315.15,
"end": 326.33,
"text": "Add the others the same way."
},
{
"start": 326.33,
"end": 333.55,
"text": "The list shows each customer's phone, and how many orders they have. Search finds them by name or phone."
},
{
"start": 333.55,
"end": 336.43,
"text": "Measurements. Taken, dated, and kept"
},
{
"start": 336.59,
"end": 340.71,
"text": "Open a customer to see their measurements and their orders."
},
{
"start": 340.71,
"end": 350.25,
"text": "Choose Take measurements. For says what they are for, here a dress. They are in centimetres, or inches."
},
{
"start": 350.25,
"end": 358.85,
"text": "Fill in only the ones the garment needs; any left empty are not recorded. Choose Save."
},
{
"start": 358.85,
"end": 361.86,
"text": "They are dated, with who took them."
},
{
"start": 361.86,
"end": 364.71,
"text": "Measuring again. The old ones stay"
},
{
"start": 364.79,
"end": 374.27,
"text": "Measuring again adds a new set, and the old one stays, so you can see how a customer's measurements change. An order keeps the set it was cut to."
},
{
"start": 374.27,
"end": 377.73,
"text": "Both sets are on her page, newest first."
},
{
"start": 377.73,
"end": 387.05,
"text": "A customer with a Washoni account can keep their own measurements and share them with a shop. They read out a code, and you choose Enter their code."
},
{
"start": 388.0,
"end": 391.35,
"text": "Taking an order. What is being made, cut to which measurements, by when, and a deposit"
},
{
"start": 391.35,
"end": 397.38,
"text": "An order starts from the customer. On Wanjiru Kamau's page, choose New order."
},
{
"start": 397.38,
"end": 401.92,
"text": "Pick what is being made from the catalogue: a kitenge dress."
},
{
"start": 401.92,
"end": 407.42,
"text": "Leave the price empty to use the catalogue's, or type the price agreed with her."
},
{
"start": 407.42,
"end": 412.23,
"text": "Fabric says what it is made from. Here, her own kitenge."
},
{
"start": 412.23,
"end": 418.6,
"text": "Cut to picks the measurements the dress is made to. The order keeps them as they are today."
},
{
"start": 418.6,
"end": 423.47,
"text": "Due is the day she is told it will be ready."
},
{
"start": 423.47,
"end": 427.12,
"text": "Choose Take the order."
},
{
"start": 427.12,
"end": 430.04,
"text": "The order. Its number, what is being made, and the money"
},
{
"start": 430.15,
"end": 436.95,
"text": "The order has its number, its stage, received, and what is being made, with the price from the catalogue."
},
{
"start": 436.95,
"end": 441.31,
"text": "Money shows the total, what is paid, and what is still owed."
},
{
"start": 441.31,
"end": 444.16,
"text": "A deposit. Recorded when she pays"
},
{
"start": 444.38,
"end": 449.31,
"text": "She pays a deposit by M-Pesa. Choose Record payment."
},
{
"start": 449.31,
"end": 454.85,
"text": "The amount starts at all that is owed. Type the deposit, fifteen hundred."
},
{
"start": 454.85,
"end": 459.84,
"text": "Paid by M-Pesa, with the code from her message as the reference."
},
{
"start": 459.84,
"end": 462.52,
"text": "Choose Record."
},
{
"start": 462.52,
"end": 467.9,
"text": "The deposit is on the order, and what is owed has gone down to two thousand."
},
{
"start": 468.85,
"end": 472.28,
"text": "Through the workshop. Stages, a date that slips, a fitting, and ready"
},
{
"start": 472.28,
"end": 479.68,
"text": "An order moves through the workshop in stages: received, cutting, sewing, fitting, ready, and collected."
},
{
"start": 479.68,
"end": 487.73,
"text": "Under the stages, each step of the work has the date it should be done by, shared out up to the day the customer was told."
},
{
"start": 487.73,
"end": 491.35,
"text": "When the cloth is cut, choose Move to cutting."
},
{
"start": 491.35,
"end": 495.33,
"text": "Cutting is under way. Then Move to sewing."
},
{
"start": 495.33,
"end": 498.2,
"text": "A date that slips. And the customer is told once"
},
{
"start": 498.4,
"end": 502.98,
"text": "Sewing will take a day longer. Choose Change beside it."
},
{
"start": 502.98,
"end": 508.56,
"text": "Give the new date, Tuesday the seventeenth. Later stages move with it."
},
{
"start": 508.56,
"end": 511.45,
"text": "Choose Save."
},
{
"start": 511.45,
"end": 517.49,
"text": "Fitting, and the order, now fall a day later, and each shows the date it was before."
},
{
"start": 517.49,
"end": 526.38,
"text": "The ready date is now later than she was told, so Washoni sends her one text with the new date. The history notes whether the text went."
},
{
"start": 526.38,
"end": 529.21,
"text": "A fitting. Booked on the order"
},
{
"start": 529.41,
"end": 534.6,
"text": "Book her fitting from the order: choose Book a fitting, and give the day and time."
},
{
"start": 534.6,
"end": 537.71,
"text": "It is on the order, under Fittings."
},
{
"start": 537.71,
"end": 540.54,
"text": "Ready. Done, and waiting to be collected"
},
{
"start": 540.82,
"end": 546.59,
"text": "After the fitting, Move to fitting, then Move to ready."
},
{
"start": 546.59,
"end": 553.51,
"text": "Ready sends her a text that it is ready to collect. Collecting it is in the next chapter, with the money."
},
{
"start": 554.5,
"end": 557.99,
"text": "Getting paid. Payments on an order, what is still owed, and collecting"
},
{
"start": 557.99,
"end": 566.49,
"text": "Wanjiru's dress is ready. Money shows the total, three thousand five hundred, her deposit, and two thousand still owed."
},
{
"start": 566.49,
"end": 573.84,
"text": "An order can't be collected while money is owed. In place of Move to collected, it says what is still owed."
},
{
"start": 573.84,
"end": 576.78,
"text": "The rest of the money. Recorded as she pays"
},
{
"start": 576.9,
"end": 581.32,
"text": "She pays the rest in cash. Choose Record payment."
},
{
"start": 581.32,
"end": 589.87,
"text": "The amount starts at all that is owed, and Paid by at cash. Choose Record."
},
{
"start": 589.87,
"end": 596.46,
"text": "Nothing is owed now. Each payment is listed under Money, with the day and how it was paid."
},
{
"start": 596.46,
"end": 599.33,
"text": "Collected. The order's last stage"
},
{
"start": 599.49,
"end": 603.24,
"text": "When she takes the dress, choose Move to collected."
},
{
"start": 603.24,
"end": 606.27,
"text": "The order is collected, and done."
},
{
"start": 606.27,
"end": 609.24,
"text": "What is owed, shop-wide. The overview"
},
{
"start": 609.38,
"end": 614.11,
"text": "The overview adds up what customers still owe on open orders."
},
{
"start": 614.11,
"end": 624.16,
"text": "A tailor sees what is owed on an order, but can't take money: Record payment is not there for them. Your staff, a later chapter, shows a tailor's side."
},
{
"start": 625.07,
"end": 628.42,
"text": "Your staff. Inviting a tailor, what a tailor does, and paying for work"
},
{
"start": 628.42,
"end": 634.34,
"text": "Staff who work in the shop get their own sign-in. Under Admin, open People."
},
{
"start": 634.34,
"end": 636.71,
"text": "Choose Invite someone."
},
{
"start": 636.71,
"end": 642.25,
"text": "Give their email, and their role: Tailor Staff, for someone who works the orders."
},
{
"start": 642.25,
"end": 647.93,
"text": "Choose Send invitation. It waits here until he accepts."
},
{
"start": 647.93,
"end": 650.74,
"text": "Accepting. Samuel's side"
},
{
"start": 650.78,
"end": 660.89,
"text": "Washoni sends him the invitation by email. Signed in to Washoni, he finds it under Invitations, and accepts."
},
{
"start": 660.89,
"end": 671.8,
"text": "He now works at Zawadi Tailors. His menu has orders, customers, the catalogue, and his own work. Staff and pay, and Settings, are not there: they are the owner's."
},
{
"start": 671.8,
"end": 674.61,
"text": "Staff and pay. Who is paid for what"
},
{
"start": 674.69,
"end": 680.97,
"text": "Back as the owner: Staff and pay is who the shop pays for work. Choose Add a person."
},
{
"start": 680.97,
"end": 688.44,
"text": "Their account links him to his sign-in, so the work he is given shows under his My work."
},
{
"start": 688.44,
"end": 694.11,
"text": "Under Work and rates, add the kinds of work the shop pays for, and what each pays."
},
{
"start": 694.11,
"end": 698.43,
"text": "Then New rate: three hundred shillings a piece, from today."
},
{
"start": 698.43,
"end": 701.25,
"text": "Giving out work. On the order"
},
{
"start": 701.34,
"end": 708.1,
"text": "Work is given out on the order. Open Wanjiru's school uniforms, and choose Give out work."
},
{
"start": 708.1,
"end": 713.3,
"text": "Sew a uniform, to Samuel, two pieces."
},
{
"start": 713.3,
"end": 716.14,
"text": "A tailor's day. My work"
},
{
"start": 716.26,
"end": 724.18,
"text": "Samuel's My work lists what he has been given. When he finishes, he chooses Done, and it is logged at the rate of the day."
},
{
"start": 724.18,
"end": 735.14,
"text": "On an order, a tailor moves the work along and books fittings. He sees what is owed, but Record payment is not there for him: the money is the owner's and manager's."
},
{
"start": 735.14,
"end": 740.66,
"text": "What the work earned shows to him and to the owner, who pays it under Staff and pay."
},
{
"start": 741.72,
"end": 745.11,
"text": "Customers following their order. The tracking link, keeping an order, and My orders"
},
{
"start": 745.11,
"end": 752.77,
"text": "Every order has a tracking link for the customer. On the order, Copy takes it, to send her by text or WhatsApp."
},
{
"start": 752.77,
"end": 757.88,
"text": "Anyone with the link can follow the order. It needs no account."
},
{
"start": 757.88,
"end": 760.86,
"text": "The tracking page. What the customer sees"
},
{
"start": 760.99,
"end": 767.25,
"text": "This is what Wanjiru sees: the order, the stage it is at, what is being made, and the money."
},
{
"start": 767.25,
"end": 772.01,
"text": "When it moves on, the page shows it next time she opens the link."
},
{
"start": 772.01,
"end": 774.91,
"text": "Keeping it. For a customer with an account"
},
{
"start": 775.06,
"end": 780.58,
"text": "With a Washoni account, she can keep the order, so she does not need the link again."
},
{
"start": 780.58,
"end": 784.14,
"text": "Signed in, she chooses Keep in my orders."
},
{
"start": 784.14,
"end": 789.8,
"text": "Keeping one order keeps all her orders at this shop. Choose All my orders."
},
{
"start": 789.8,
"end": 795.5,
"text": "My orders lists the ones still being made, and below them, those she has collected."
},
{
"start": 795.5,
"end": 802.46,
"text": "If a link reaches the wrong person, the shop makes a new one on the order, and the old link stops working."
},
{
"start": 803.45,
"end": 806.83,
"text": "Reviews. A customer's review, and the shop's reply"
},
{
"start": 806.83,
"end": 813.73,
"text": "Every shop on Washoni has a public page, and on it, its reviews. Anyone can read them."
},
{
"start": 813.73,
"end": 820.38,
"text": "Signed in, Wanjiru can rate Zawadi Tailors. She picks the stars, and says what it was like."
},
{
"start": 820.38,
"end": 824.03,
"text": "Choose Post my review."
},
{
"start": 824.03,
"end": 832.38,
"text": "Her review shows Had clothes made here: she collected an order at this shop, so Washoni marks it from the shop's own records."
},
{
"start": 832.38,
"end": 836.91,
"text": "Writing again changes her review; she can also remove it."
},
{
"start": 836.91,
"end": 839.72,
"text": "Replying. The shop's answer"
},
{
"start": 839.84,
"end": 846.88,
"text": "Esther, signed in as the owner, can answer each review on the same page. She chooses Reply."
},
{
"start": 846.88,
"end": 854.89,
"text": "Choose Post reply. The reply shows under the review, for everyone."
}
]