WEBVTT 00:00:00.000 --> 00:00:03.380 Your company and first site. Setting up the company and its first car park 00:00:03.380 --> 00:00:10.890 The first time someone opens Parking without a company, it asks them to set one up. 00:00:10.890 --> 00:00:17.080 Type the company's name. It can be a business, or your own name. 00:00:17.080 --> 00:00:25.260 Then the first site, the car park itself. With only one site, it can have the company's name. 00:00:25.260 --> 00:00:31.680 Choose Create site. 00:00:31.680 --> 00:00:37.850 Done. Parking opens on Sites, and the new site has no gates yet. 00:00:38.840 --> 00:00:42.210 The site's layout. Gates, areas, how many cars fit, and which way each gate goes 00:00:42.210 --> 00:00:48.740 A site's gates and areas are set up in Layout, step one under Setup. 00:00:48.740 --> 00:00:54.950 A new site has none. Choose Add a gate, and name it. 00:00:54.950 --> 00:01:02.330 Each row has its own buttons. Plus Gate on the site adds another, here the exit. 00:01:02.330 --> 00:01:12.850 Plus Area adds a counted part of the site, such as a floor or a zone. Areas can hold their own areas and gates. 00:01:12.850 --> 00:01:15.750 Counting cars 00:01:15.890 --> 00:01:22.520 Capacity is how many cars fit in the whole site. Mto Plaza has 160. 00:01:22.520 --> 00:01:30.950 An area holds part of that: here, 40 in the basement. The rest are outside any area. 00:01:30.950 --> 00:01:37.960 The totals at the top show the spaces free, the cars parked, and all spaces. 00:01:37.960 --> 00:01:46.110 Direction says which way a gate goes. The main entrance is an entry, from outside into the site. 00:01:46.110 --> 00:01:54.640 The exit goes from the site to outside. With directions set, a car through a gate moves the counts. 00:01:54.640 --> 00:02:04.350 If a count is ever wrong, the menu at the end of a row has Correct the count. Each correction is logged. 00:02:05.280 --> 00:02:08.720 Getting paid. The car park system, where M-Pesa money goes, and what still stops a site taking money 00:02:08.720 --> 00:02:15.760 Payment setup, step two under Setup, holds what a site needs before drivers can pay. 00:02:15.760 --> 00:02:24.500 The yellow box lists what still stops this site taking money. Until it is empty, drivers can't pay here. 00:02:24.500 --> 00:02:33.100 First, the car park system: the one at the gates that knows each ticket's fee. Mto Plaza has CAME. 00:02:33.100 --> 00:02:35.960 M-Pesa 00:02:36.140 --> 00:02:44.100 Where the money goes: the organisation's paybill, a store number of the site's own, or a till. 00:02:44.100 --> 00:02:52.440 The site code goes in front of each ticket code, so the statement shows which site was paid. 00:02:52.440 --> 00:02:58.400 Twelve characters is the most M-Pesa takes, and this reference uses ten. 00:02:58.400 --> 00:03:06.440 The account itself is set up once. Here it would be Mto Parking's paybill, for its sites. 00:03:06.440 --> 00:03:15.560 Its number, sandbox or live, and the keys and passkey from Safaricom. This demo has none, so we close it. 00:03:15.560 --> 00:03:18.430 Drivers and receipts 00:03:20.470 --> 00:03:29.520 USSD is the code drivers dial to pay from any phone. Several sites can share one, with a number each. 00:03:29.520 --> 00:03:38.930 After paying, the driver gets a text with a link to the receipt, sent by the site or by the company. 00:03:38.930 --> 00:03:44.480 Save. 00:03:44.480 --> 00:03:52.380 The car park system is no longer on the list. What is left is the M-Pesa account. 00:03:53.400 --> 00:03:56.840 Tariffs. What a driver pays on top of the parking fee, and for a lost ticket 00:03:56.840 --> 00:04:03.430 Tariffs, step three, set what a driver pays on top of the parking fee. 00:04:03.430 --> 00:04:11.610 The parking fee itself comes from the car park system. With no tariff, drivers pay that fee only. 00:04:11.610 --> 00:04:16.720 Choose New tariff. Standard is filled in as its name. 00:04:16.720 --> 00:04:24.610 The lost ticket fee is what a driver pays who has lost the ticket. Here, 300 shillings. 00:04:24.610 --> 00:04:27.520 Convenience fee 00:04:27.760 --> 00:04:35.990 The convenience fee goes on top, by tier. When the parking fee is at least 50, add 10. 00:04:35.990 --> 00:04:43.060 Plus Tier adds another: from 200, add 20. The highest tier the fee reaches applies. 00:04:43.060 --> 00:04:50.490 In force is on. A site has one tariff in force at a time. Choose Save. 00:04:50.490 --> 00:04:55.150 The tariff is listed, in force, with its fees. 00:04:56.160 --> 00:04:59.610 People. A site manager, a gate attendant, and the company's own people 00:04:59.610 --> 00:05:06.460 People, step four under Setup, lists who works at the site. How to invite is in the account guide. 00:05:06.480 --> 00:05:09.340 One gate 00:05:09.540 --> 00:05:15.770 A gate attendant works one gate. Under Who works at, choose the gate. 00:05:15.770 --> 00:05:30.190 Invite them as Gate attendant. They see that gate's terminal and can open it, and nothing else. 00:05:30.190 --> 00:05:37.990 A site manager can do this too, for their own site, as Gate attendant or Exit supervisor only. 00:05:37.990 --> 00:05:40.840 The company 00:05:41.030 --> 00:05:49.290 Company is for the people who work across every site, such as a parking operator or a technician. 00:05:49.320 --> 00:05:52.700 Devices. Lane terminals, the site's relay, and one gate's own page 00:05:52.700 --> 00:05:59.340 Devices, step five under Setup, lists every lane terminal and relay at your sites. 00:05:59.340 --> 00:06:08.290 Each gate has a terminal: the screen and controller at the lane, here talking to a CAME car park system. 00:06:08.290 --> 00:06:14.110 The relay is the site's own link. The terminals connect through it. 00:06:14.110 --> 00:06:23.080 Status says whether each one is online, and Last seen when it last spoke. Anything offline goes to the top. 00:06:23.080 --> 00:06:32.380 Filters narrow the list by site, kind, system and status, once you run more than one site. 00:06:32.380 --> 00:06:35.250 A new terminal 00:06:35.400 --> 00:06:45.760 Pair terminal adds one: scan the code on the new terminal's screen, then tap the gate it is mounted at. 00:06:45.760 --> 00:06:48.580 One gate 00:06:48.790 --> 00:06:54.240 To go to a terminal's gate, choose the door beside it. 00:06:54.240 --> 00:07:01.280 The gate's page has its terminal, its cameras, what happened there, and who has access. 00:07:01.280 --> 00:07:09.860 Lane screen shows what the driver sees at this lane, live, and whether the barrier is up or down. 00:07:09.860 --> 00:07:12.690 A simulated lane 00:07:12.840 --> 00:07:25.410 These lanes are simulated for the guide, so the gate also has the simulator's controls. Background traffic sends cars on its own; turn it off to drive one yourself. 00:07:25.410 --> 00:07:31.870 A car arrives at the barrier, and the driver presses for a ticket. 00:07:31.870 --> 00:07:38.830 The screen shows the ticket's code with its pay link. The driver takes it, and the barrier lifts. 00:07:38.830 --> 00:07:47.420 The car leaves the entry loop and crosses the closing loop, and the barrier comes down. 00:07:47.420 --> 00:07:51.150 Open lifts this gate's barrier from here. 00:07:51.150 --> 00:08:01.290 Activity lists what happened at the lane, newest first: each car through, the simulator's steps, and every command, with who sent it. 00:08:01.290 --> 00:08:04.160 Every gate at once 00:08:04.340 --> 00:08:10.110 Sites, under Parking, shows each gate live, with its own Open button. 00:08:11.160 --> 00:08:14.660 The driver pays. From the ticket's code to the exit, on the driver's phone 00:08:14.660 --> 00:08:24.870 A driver's ticket has a code and a QR. Scanning it opens this page on their phone, with no app and no sign-in. 00:08:24.870 --> 00:08:36.210 At the top, the site and the ticket. Then the parking fee from the car park system, the convenience fee from the tariff, and the total. 00:08:36.210 --> 00:08:43.580 This guide uses Simulated M-Pesa, so no money moves. A real site uses its own paybill. 00:08:43.580 --> 00:08:58.980 Below the Pay button, Or pay by paybill gives the business number, this ticket's account number and the amount, for a driver who pays from the M-Pesa menu instead. That payment finds the ticket by itself. 00:08:58.980 --> 00:09:09.210 A driver who paid with a wrong account number types the code from M-Pesa's message here and chooses Check. Chapter 9 shows both. 00:09:09.210 --> 00:09:13.820 The driver types their M-Pesa number and chooses Pay. 00:09:13.820 --> 00:09:24.780 A real M-Pesa now asks for the PIN on their phone; the simulated one answers by itself. The page follows the payment on its own. 00:09:24.780 --> 00:09:33.440 Paid, with the amount, the M-Pesa receipt number and the time. MetroTel Parking then tells the car park system. 00:09:33.440 --> 00:09:36.330 Leaving 00:09:39.310 --> 00:09:51.550 At the exit, Exit the parking shows a code to hold up to the scanner on the exit screen, or the driver types the code the screen shows. 00:09:52.400 --> 00:09:55.770 Tickets and settlement. Find a ticket, see its payment, and check the money reached the gate 00:09:55.770 --> 00:10:00.770 Tickets, under Payments, lists the site's tickets, newest change first. 00:10:00.770 --> 00:10:07.330 Each shows its status, the fee, what was paid, and when it last changed. 00:10:07.330 --> 00:10:13.050 To find a driver's ticket, type its code. 00:10:13.050 --> 00:10:16.890 Choose it to see the whole ticket. 00:10:16.890 --> 00:10:25.010 The parking fee, the convenience fee and what was paid, and when the car park system was told. 00:10:25.010 --> 00:10:37.950 Under Payments, each M-Pesa attempt with its receipt number and phone. This one is marked Simulated: it came from the guide's simulated M-Pesa, and is never counted as money in. 00:10:37.950 --> 00:10:45.260 Copy pay link copies the link to this ticket's pay page, to send to the driver. 00:10:45.260 --> 00:10:48.120 A pay link 00:10:49.750 --> 00:11:01.720 Pay link makes the link for a ticket code, for a driver who can't scan the QR. Type the code and choose Get link. 00:11:01.720 --> 00:11:04.530 Settlement 00:11:07.790 --> 00:11:18.340 Settlement checks the money against the gates. At the top: paid today, payments today, tickets paid but not at the gate, and failed prompts. 00:11:18.340 --> 00:11:24.480 Simulated payments are shown on their own and left out of the takings. 00:11:24.480 --> 00:11:34.200 Paid, not yet at the gate lists tickets the car park system hasn't been told of. Empty is how it should be. 00:11:34.200 --> 00:11:40.740 Failed pushes lists today's M-Pesa prompts that didn't go through. Paybill payments are in chapter 9. 00:11:41.640 --> 00:11:45.390 Paybill payments. A driver pays from the M-Pesa menu; when the account number is wrong 00:11:45.390 --> 00:12:01.700 A driver can also pay from the M-Pesa menu, by paybill, with the business number and the account number printed on the ticket and shown on its pay page. This guide uses Simulated M-Pesa, so no money moves. 00:12:01.700 --> 00:12:15.020 This ticket was paid that way, with its own account number. The payment found the ticket by itself: Paid, with its M-Pesa receipt, and nobody had to do anything. 00:12:15.020 --> 00:12:18.020 A wrong account number 00:12:24.640 --> 00:12:40.010 A payment with an account number that names no open ticket waits here, under Paybill payments to look at: when it came, the M-Pesa code, the account the driver typed, the phone and the amount. 00:12:40.010 --> 00:12:50.890 When the driver shows their ticket, Apply to a ticket puts the payment on it. Type the ticket's code and choose Apply. 00:12:50.890 --> 00:12:56.160 The ticket is paid, and the payment leaves the list. 00:12:56.160 --> 00:12:59.040 The driver's own way 00:13:07.770 --> 00:13:19.240 The driver can do it too, from the pay page. Already paid? Enter your M-Pesa code: they type the code from M-Pesa's message and choose Check. 00:13:19.240 --> 00:13:27.860 The payment was already with the car park, so the ticket is paid at once. 00:13:27.860 --> 00:13:30.750 A payment the car park never heard of 00:13:37.330 --> 00:13:51.280 Sometimes M-Pesa takes the money but its message to the car park never arrives. The code works then too. 00:13:51.280 --> 00:14:01.000 A code M-Pesa doesn't know for this car park gets that answer, in red. The driver checks the code and tries again. 00:14:01.000 --> 00:14:08.070 The page says it is asking M-Pesa about that code, and updates when M-Pesa answers. 00:14:08.070 --> 00:14:12.650 M-Pesa confirmed the payment, so the ticket is paid. 00:14:13.520 --> 00:14:17.170 Letting a paid car out by hand. When a paid driver can't get out by code, the exit supervisor opens the barrier, with a reason 00:14:17.170 --> 00:14:28.300 An exit supervisor works one gate. Like a gate attendant, they can open it, and they may also let a paid car out by hand. 00:14:28.300 --> 00:14:36.040 Their Parking opens on their gate. Let out is next to Open, on the gate's terminal. 00:14:36.040 --> 00:14:46.350 Type the code on the driver's ticket, and choose Find. 00:14:46.350 --> 00:14:58.190 Only a paid ticket of this car park is found. It shows when the car came in and what was paid, and nothing about who paid. 00:14:58.190 --> 00:15:19.570 Say why the car is let out. This is the guide's simulated car: it paid, but its time to reach the exit ran out, so its code would be refused. 00:15:19.570 --> 00:15:31.300 The barrier opens, and the ticket is out. Who let it out, why, and that the car park system's own exit check was skipped are recorded. 00:15:31.300 --> 00:15:39.320 Site managers and the company's operators have the same Let out on the ticket itself, in Tickets.