1 00:00:00,000 --> 00:00:03,380 Your company and first site. Setting up the company and its first car park 2 00:00:03,380 --> 00:00:10,890 The first time someone opens Parking without a company, it asks them to set one up. 3 00:00:10,890 --> 00:00:17,080 Type the company's name. It can be a business, or your own name. 4 00:00:17,080 --> 00:00:25,260 Then the first site, the car park itself. With only one site, it can have the company's name. 5 00:00:25,260 --> 00:00:31,680 Choose Create site. 6 00:00:31,680 --> 00:00:37,850 Done. Parking opens on Sites, and the new site has no gates yet. 7 00:00:38,840 --> 00:00:42,210 The site's layout. Gates, areas, how many cars fit, and which way each gate goes 8 00:00:42,210 --> 00:00:48,740 A site's gates and areas are set up in Layout, step one under Setup. 9 00:00:48,740 --> 00:00:54,950 A new site has none. Choose Add a gate, and name it. 10 00:00:54,950 --> 00:01:02,330 Each row has its own buttons. Plus Gate on the site adds another, here the exit. 11 00:01:02,330 --> 00:01:12,850 Plus Area adds a counted part of the site, such as a floor or a zone. Areas can hold their own areas and gates. 12 00:01:12,850 --> 00:01:15,750 Counting cars 13 00:01:15,890 --> 00:01:22,520 Capacity is how many cars fit in the whole site. Mto Plaza has 160. 14 00:01:22,520 --> 00:01:30,950 An area holds part of that: here, 40 in the basement. The rest are outside any area. 15 00:01:30,950 --> 00:01:37,960 The totals at the top show the spaces free, the cars parked, and all spaces. 16 00:01:37,960 --> 00:01:46,110 Direction says which way a gate goes. The main entrance is an entry, from outside into the site. 17 00:01:46,110 --> 00:01:54,640 The exit goes from the site to outside. With directions set, a car through a gate moves the counts. 18 00:01:54,640 --> 00:02:04,350 If a count is ever wrong, the menu at the end of a row has Correct the count. Each correction is logged. 19 00:02:05,280 --> 00:02:08,720 Getting paid. The car park system, where M-Pesa money goes, and what still stops a site taking money 20 00:02:08,720 --> 00:02:15,760 Payment setup, step two under Setup, holds what a site needs before drivers can pay. 21 00:02:15,760 --> 00:02:24,500 The yellow box lists what still stops this site taking money. Until it is empty, drivers can't pay here. 22 00:02:24,500 --> 00:02:33,100 First, the car park system: the one at the gates that knows each ticket's fee. Mto Plaza has CAME. 23 00:02:33,100 --> 00:02:35,960 M-Pesa 24 00:02:36,140 --> 00:02:44,100 Where the money goes: the organisation's paybill, a store number of the site's own, or a till. 25 00:02:44,100 --> 00:02:52,440 The site code goes in front of each ticket code, so the statement shows which site was paid. 26 00:02:52,440 --> 00:02:58,400 Twelve characters is the most M-Pesa takes, and this reference uses ten. 27 00:02:58,400 --> 00:03:06,440 The account itself is set up once. Here it would be Mto Parking's paybill, for its sites. 28 00:03:06,440 --> 00:03:15,560 Its number, sandbox or live, and the keys and passkey from Safaricom. This demo has none, so we close it. 29 00:03:15,560 --> 00:03:18,430 Drivers and receipts 30 00:03:20,470 --> 00:03:29,520 USSD is the code drivers dial to pay from any phone. Several sites can share one, with a number each. 31 00:03:29,520 --> 00:03:38,930 After paying, the driver gets a text with a link to the receipt, sent by the site or by the company. 32 00:03:38,930 --> 00:03:44,480 Save. 33 00:03:44,480 --> 00:03:52,380 The car park system is no longer on the list. What is left is the M-Pesa account. 34 00:03:53,400 --> 00:03:56,840 Tariffs. What a driver pays on top of the parking fee, and for a lost ticket 35 00:03:56,840 --> 00:04:03,430 Tariffs, step three, set what a driver pays on top of the parking fee. 36 00:04:03,430 --> 00:04:11,610 The parking fee itself comes from the car park system. With no tariff, drivers pay that fee only. 37 00:04:11,610 --> 00:04:16,720 Choose New tariff. Standard is filled in as its name. 38 00:04:16,720 --> 00:04:24,610 The lost ticket fee is what a driver pays who has lost the ticket. Here, 300 shillings. 39 00:04:24,610 --> 00:04:27,520 Convenience fee 40 00:04:27,760 --> 00:04:35,990 The convenience fee goes on top, by tier. When the parking fee is at least 50, add 10. 41 00:04:35,990 --> 00:04:43,060 Plus Tier adds another: from 200, add 20. The highest tier the fee reaches applies. 42 00:04:43,060 --> 00:04:50,490 In force is on. A site has one tariff in force at a time. Choose Save. 43 00:04:50,490 --> 00:04:55,150 The tariff is listed, in force, with its fees. 44 00:04:56,160 --> 00:04:59,610 People. A site manager, a gate attendant, and the company's own people 45 00:04:59,610 --> 00:05:06,460 People, step four under Setup, lists who works at the site. How to invite is in the account guide. 46 00:05:06,480 --> 00:05:09,340 One gate 47 00:05:09,540 --> 00:05:15,770 A gate attendant works one gate. Under Who works at, choose the gate. 48 00:05:15,770 --> 00:05:30,190 Invite them as Gate attendant. They see that gate's terminal and can open it, and nothing else. 49 00:05:30,190 --> 00:05:37,990 A site manager can do this too, for their own site, as Gate attendant or Exit supervisor only. 50 00:05:37,990 --> 00:05:40,840 The company 51 00:05:41,030 --> 00:05:49,290 Company is for the people who work across every site, such as a parking operator or a technician. 52 00:05:49,320 --> 00:05:52,700 Devices. Lane terminals, the site's relay, and one gate's own page 53 00:05:52,700 --> 00:05:59,340 Devices, step five under Setup, lists every lane terminal and relay at your sites. 54 00:05:59,340 --> 00:06:08,290 Each gate has a terminal: the screen and controller at the lane, here talking to a CAME car park system. 55 00:06:08,290 --> 00:06:14,110 The relay is the site's own link. The terminals connect through it. 56 00:06:14,110 --> 00:06:23,080 Status says whether each one is online, and Last seen when it last spoke. Anything offline goes to the top. 57 00:06:23,080 --> 00:06:32,380 Filters narrow the list by site, kind, system and status, once you run more than one site. 58 00:06:32,380 --> 00:06:35,250 A new terminal 59 00:06:35,400 --> 00:06:45,760 Pair terminal adds one: scan the code on the new terminal's screen, then tap the gate it is mounted at. 60 00:06:45,760 --> 00:06:48,580 One gate 61 00:06:48,790 --> 00:06:54,240 To go to a terminal's gate, choose the door beside it. 62 00:06:54,240 --> 00:07:01,280 The gate's page has its terminal, its cameras, what happened there, and who has access. 63 00:07:01,280 --> 00:07:09,860 Lane screen shows what the driver sees at this lane, live, and whether the barrier is up or down. 64 00:07:09,860 --> 00:07:12,690 A simulated lane 65 00:07:12,840 --> 00:07:25,410 These lanes are simulated for the guide, so the gate also has the simulator's controls. Background traffic sends cars on its own; turn it off to drive one yourself. 66 00:07:25,410 --> 00:07:31,870 A car arrives at the barrier, and the driver presses for a ticket. 67 00:07:31,870 --> 00:07:38,830 The screen shows the ticket's code with its pay link. The driver takes it, and the barrier lifts. 68 00:07:38,830 --> 00:07:47,420 The car leaves the entry loop and crosses the closing loop, and the barrier comes down. 69 00:07:47,420 --> 00:07:51,150 Open lifts this gate's barrier from here. 70 00:07:51,150 --> 00:08:01,290 Activity lists what happened at the lane, newest first: each car through, the simulator's steps, and every command, with who sent it. 71 00:08:01,290 --> 00:08:04,160 Every gate at once 72 00:08:04,340 --> 00:08:10,110 Sites, under Parking, shows each gate live, with its own Open button. 73 00:08:11,160 --> 00:08:14,660 The driver pays. From the ticket's code to the exit, on the driver's phone 74 00:08:14,660 --> 00:08:24,870 A driver's ticket has a code and a QR. Scanning it opens this page on their phone, with no app and no sign-in. 75 00:08:24,870 --> 00:08:36,210 At the top, the site and the ticket. Then the parking fee from the car park system, the convenience fee from the tariff, and the total. 76 00:08:36,210 --> 00:08:43,580 This guide uses Simulated M-Pesa, so no money moves. A real site uses its own paybill. 77 00:08:43,580 --> 00:08:58,980 Below the Pay button, Or pay by paybill gives the business number, this ticket's account number and the amount, for a driver who pays from the M-Pesa menu instead. That payment finds the ticket by itself. 78 00:08:58,980 --> 00:09:09,210 A driver who paid with a wrong account number types the code from M-Pesa's message here and chooses Check. Chapter 9 shows both. 79 00:09:09,210 --> 00:09:13,820 The driver types their M-Pesa number and chooses Pay. 80 00:09:13,820 --> 00:09:24,780 A real M-Pesa now asks for the PIN on their phone; the simulated one answers by itself. The page follows the payment on its own. 81 00:09:24,780 --> 00:09:33,440 Paid, with the amount, the M-Pesa receipt number and the time. MetroTel Parking then tells the car park system. 82 00:09:33,440 --> 00:09:36,330 Leaving 83 00:09:39,310 --> 00:09:51,550 At the exit, Exit the parking shows a code to hold up to the scanner on the exit screen, or the driver types the code the screen shows. 84 00:09:52,400 --> 00:09:55,770 Tickets and settlement. Find a ticket, see its payment, and check the money reached the gate 85 00:09:55,770 --> 00:10:00,770 Tickets, under Payments, lists the site's tickets, newest change first. 86 00:10:00,770 --> 00:10:07,330 Each shows its status, the fee, what was paid, and when it last changed. 87 00:10:07,330 --> 00:10:13,050 To find a driver's ticket, type its code. 88 00:10:13,050 --> 00:10:16,890 Choose it to see the whole ticket. 89 00:10:16,890 --> 00:10:25,010 The parking fee, the convenience fee and what was paid, and when the car park system was told. 90 00:10:25,010 --> 00:10:37,950 Under Payments, each M-Pesa attempt with its receipt number and phone. This one is marked Simulated: it came from the guide's simulated M-Pesa, and is never counted as money in. 91 00:10:37,950 --> 00:10:45,260 Copy pay link copies the link to this ticket's pay page, to send to the driver. 92 00:10:45,260 --> 00:10:48,120 A pay link 93 00:10:49,750 --> 00:11:01,720 Pay link makes the link for a ticket code, for a driver who can't scan the QR. Type the code and choose Get link. 94 00:11:01,720 --> 00:11:04,530 Settlement 95 00:11:07,790 --> 00:11:18,340 Settlement checks the money against the gates. At the top: paid today, payments today, tickets paid but not at the gate, and failed prompts. 96 00:11:18,340 --> 00:11:24,480 Simulated payments are shown on their own and left out of the takings. 97 00:11:24,480 --> 00:11:34,200 Paid, not yet at the gate lists tickets the car park system hasn't been told of. Empty is how it should be. 98 00:11:34,200 --> 00:11:40,740 Failed pushes lists today's M-Pesa prompts that didn't go through. Paybill payments are in chapter 9. 99 00:11:41,640 --> 00:11:45,390 Paybill payments. A driver pays from the M-Pesa menu; when the account number is wrong 100 00:11:45,390 --> 00:12:01,700 A driver can also pay from the M-Pesa menu, by paybill, with the business number and the account number printed on the ticket and shown on its pay page. This guide uses Simulated M-Pesa, so no money moves. 101 00:12:01,700 --> 00:12:15,020 This ticket was paid that way, with its own account number. The payment found the ticket by itself: Paid, with its M-Pesa receipt, and nobody had to do anything. 102 00:12:15,020 --> 00:12:18,020 A wrong account number 103 00:12:24,640 --> 00:12:40,010 A payment with an account number that names no open ticket waits here, under Paybill payments to look at: when it came, the M-Pesa code, the account the driver typed, the phone and the amount. 104 00:12:40,010 --> 00:12:50,890 When the driver shows their ticket, Apply to a ticket puts the payment on it. Type the ticket's code and choose Apply. 105 00:12:50,890 --> 00:12:56,160 The ticket is paid, and the payment leaves the list. 106 00:12:56,160 --> 00:12:59,040 The driver's own way 107 00:13:07,770 --> 00:13:19,240 The driver can do it too, from the pay page. Already paid? Enter your M-Pesa code: they type the code from M-Pesa's message and choose Check. 108 00:13:19,240 --> 00:13:27,860 The payment was already with the car park, so the ticket is paid at once. 109 00:13:27,860 --> 00:13:30,750 A payment the car park never heard of 110 00:13:37,330 --> 00:13:51,280 Sometimes M-Pesa takes the money but its message to the car park never arrives. The code works then too. 111 00:13:51,280 --> 00:14:01,000 A code M-Pesa doesn't know for this car park gets that answer, in red. The driver checks the code and tries again. 112 00:14:01,000 --> 00:14:08,070 The page says it is asking M-Pesa about that code, and updates when M-Pesa answers. 113 00:14:08,070 --> 00:14:12,650 M-Pesa confirmed the payment, so the ticket is paid. 114 00:14:13,520 --> 00:14:17,170 Letting a paid car out by hand. When a paid driver can't get out by code, the exit supervisor opens the barrier, with a reason 115 00:14:17,170 --> 00:14:28,300 An exit supervisor works one gate. Like a gate attendant, they can open it, and they may also let a paid car out by hand. 116 00:14:28,300 --> 00:14:36,040 Their Parking opens on their gate. Let out is next to Open, on the gate's terminal. 117 00:14:36,040 --> 00:14:46,350 Type the code on the driver's ticket, and choose Find. 118 00:14:46,350 --> 00:14:58,190 Only a paid ticket of this car park is found. It shows when the car came in and what was paid, and nothing about who paid. 119 00:14:58,190 --> 00:15:19,570 Say why the car is let out. This is the guide's simulated car: it paid, but its time to reach the exit ran out, so its code would be refused. 120 00:15:19,570 --> 00:15:31,300 The barrier opens, and the ticket is out. Who let it out, why, and that the car park system's own exit check was skipped are recorded. 121 00:15:31,300 --> 00:15:39,320 Site managers and the company's operators have the same Let out on the ticket itself, in Tickets.