WEBVTT 00:00:00.000 --> 00:00:03.410 What KijiMacho is for. A camera that counts customers and services, set against the till 00:00:03.410 --> 00:00:13.440 KijiMacho is for a salon, a kinyozi, a car wash or a garage. A camera counts the customers who came in and the services they got. 00:00:13.440 --> 00:00:18.340 It watches the door, and each chair or table where a service happens. 00:00:18.340 --> 00:00:22.760 Today sets what it saw against what was recorded and paid. 00:00:22.760 --> 00:00:29.420 Here, one service this morning had no sale, about six hundred shillings, at Amani's table. 00:00:29.420 --> 00:00:35.650 At the counter, each sale is recorded: the service, who did it, and cash or M-Pesa. 00:00:35.650 --> 00:00:43.490 Over the weeks, Planning shows the busy hours, and how many chairs keep the wait short. 00:00:43.490 --> 00:00:50.390 The video never leaves the business. Pictures blur faces, and are deleted after fourteen days. 00:00:50.390 --> 00:00:55.180 The chapters that follow show each step, from setting up the business. 00:00:56.130 --> 00:00:59.740 Setting up your business. Your business, its services and prices, and your staff 00:00:59.740 --> 00:01:04.890 The first time you sign in, KijiMacho asks for your business's name. 00:01:04.890 --> 00:01:12.710 Choose Create business. 00:01:12.710 --> 00:01:15.600 Your business. Where it is run from 00:01:15.890 --> 00:01:21.990 KijiMacho opens on Today. Until a camera is set up, there is nothing to show. 00:01:21.990 --> 00:01:30.950 The menu has Today, Sales, Planning and Stations. Under Admin are the business's people, its catalogue, its staff and M-Pesa. 00:01:30.950 --> 00:01:36.570 Whoever you invite under People comes in as an owner, and sees everything you see. 00:01:36.570 --> 00:01:47.870 M-Pesa is for a till connected through Safaricom's Daraja. Then each M-Pesa sale is checked against the money that came in. Cash counts as paid when it is recorded. 00:01:47.870 --> 00:01:50.700 Services and prices. The catalogue 00:01:50.840 --> 00:01:54.710 First, what you sell. Open Catalogue. 00:01:54.710 --> 00:02:03.700 Each service has a name and a price. The camera sets each seat against a service, so the price of a service nobody recorded is known. 00:02:03.700 --> 00:02:10.410 Choose Add an item. Give the name, keep the kind as Service, and type the price in shillings. 00:02:10.410 --> 00:02:14.420 A short description is optional. 00:02:14.420 --> 00:02:20.040 Offered now stays ticked. Choose Add. 00:02:20.040 --> 00:02:35.230 The service is in the list. Add the others the same way. 00:02:35.230 --> 00:02:41.190 Mwangaza now has a manicure, a pedicure and gel nails, with their prices. 00:02:41.190 --> 00:02:44.060 Your staff. Who does the work 00:02:44.260 --> 00:02:57.950 Next, the people who do the services. Open Staff. 00:02:57.950 --> 00:03:02.280 Choose Add a staff member, and give their name and phone number. 00:03:02.280 --> 00:03:15.510 KijiMacho gives the next staff number, and Started is today. Choose Add. 00:03:15.510 --> 00:03:25.180 Amani and Neema are on the staff. A staff member here doesn't need an account: this is the list of who did each service, for each seat and each sale. 00:03:25.180 --> 00:03:27.360 Next, the camera. 00:03:28.180 --> 00:03:31.650 Adding a camera. The camera, its pairing code, and the door and seats it watches 00:03:31.650 --> 00:03:34.830 The camera is set up on Stations. 00:03:34.830 --> 00:03:45.200 A small box at the business reads the camera. It counts there, and sends KijiMacho only the counts and blurred pictures. The video stays at the business. 00:03:45.200 --> 00:03:49.160 To add the camera, choose Camera. 00:03:49.160 --> 00:03:54.730 Name it after where it looks. 00:03:54.730 --> 00:03:57.620 Pairing the box. One code, once 00:03:58.110 --> 00:04:06.620 KijiMacho gives a pairing code. Whoever sets up the box runs this line on it, once, before the time shown. 00:04:06.620 --> 00:04:10.470 The copy button copies it. 00:04:10.470 --> 00:04:17.960 The box is paired, and it has sent a picture of the room. People in it are blurred by the box before it sends it. 00:04:17.960 --> 00:04:20.900 The door and the seats. Drawn on the picture 00:04:21.130 --> 00:04:28.430 First, the kind of business: a salon or nail bar. It sets what you can draw. 00:04:28.430 --> 00:04:34.530 The door is a line across the doorway: choose Door, then click one end and the other. 00:04:34.530 --> 00:04:43.570 The arrow marks the inside. Each time someone crosses the line inwards, they are counted in. If the arrow points out, swap it. 00:04:43.570 --> 00:04:47.780 Choose Save. 00:04:47.780 --> 00:04:58.440 For a seat, choose Seat and click round it, corner by corner: the chair and the table, where the customer sits. Choose Done when it is closed. 00:04:58.440 --> 00:05:04.130 Give it a name, the service it stands for, and who works there. 00:05:04.130 --> 00:05:14.610 Shortest service is the shortest a real service takes there, so someone who only passes the seat isn't counted. A manicure takes at least ten minutes. 00:05:14.610 --> 00:05:19.270 Choose Save. 00:05:19.270 --> 00:05:35.640 Table 2 is Neema's, for pedicures. 00:05:35.640 --> 00:05:38.510 Changing a station. Edit, switch off, a new picture 00:05:38.740 --> 00:05:43.930 The list shows what the camera watches. Choose one to change it. 00:05:43.930 --> 00:05:51.450 Redraw moves it. Untick Watched to stop counting it for a while; Remove takes it away. 00:05:51.450 --> 00:06:00.870 If the camera is moved, New picture asks the box for a fresh one. It comes the next time the box checks in. 00:06:00.870 --> 00:06:08.330 Under the picture: service pictures blur faces, and are kept for fourteen days. More on that later. 00:06:09.310 --> 00:06:12.670 Recording sales at the counter. Each sale: the service, who did it, and how it was paid 00:06:12.670 --> 00:06:19.240 Sales is the counter's book for the day: each sale, the service, who did it, and how it was paid. 00:06:19.240 --> 00:06:25.040 These are this morning's. KijiMacho sets them against what the camera saw. 00:06:25.040 --> 00:06:27.850 Recording a sale. Cash 00:06:28.070 --> 00:06:34.880 Amani has just finished a manicure, and the customer pays cash. Choose Record a sale. 00:06:34.880 --> 00:06:37.850 Pick the service, and who did it. 00:06:37.850 --> 00:06:44.650 Leave the amount empty for the service's price, or type what was paid. Cash is already chosen. 00:06:44.650 --> 00:06:47.700 Choose Record. 00:06:47.700 --> 00:06:51.100 It is at the top of the list, with the time. 00:06:51.100 --> 00:06:53.930 Paid by M-Pesa. With the code from the message 00:06:54.050 --> 00:07:00.580 Neema's pedicure customer paid by M-Pesa, and shows the message. Record a sale. 00:07:00.580 --> 00:07:05.200 Choose M-Pesa, and type the code from the customer's message. 00:07:05.200 --> 00:07:11.210 Today checks the code against the payments that came in on the till. 00:07:11.210 --> 00:07:14.050 Mistakes. Change, or void 00:07:14.160 --> 00:07:19.970 Who did it was left out. Choose Edit on the sale to change it. 00:07:19.970 --> 00:07:23.840 Pick Neema, and save. 00:07:23.840 --> 00:07:31.350 This morning, one cash sale was recorded twice. A sale is never deleted: choose Void. 00:07:31.350 --> 00:07:36.870 It stays on the list, crossed out, and stops counting. 00:07:36.870 --> 00:07:39.700 Another day. Look back 00:07:39.830 --> 00:07:51.020 The arrows go back a day, to see or fix yesterday's sales. A new sale is always recorded now, so Record a sale is only on today. 00:07:51.020 --> 00:07:55.250 Next, Today: these sales against what the camera saw. 00:07:56.240 --> 00:07:59.680 Today: the day against the till. What the camera saw, against what was recorded and paid 00:07:59.680 --> 00:08:04.280 Today sets what the camera saw against what was recorded and paid. 00:08:04.280 --> 00:08:11.140 At the top, the gap: services the camera saw that nobody recorded, and about what they were worth. 00:08:11.140 --> 00:08:14.050 The day in numbers. Seen, recorded, paid 00:08:14.180 --> 00:08:18.560 Customers in counts everyone who came in through the door. 00:08:18.560 --> 00:08:23.440 Services seen: someone stayed at a seat at least the shortest service. 00:08:23.440 --> 00:08:28.900 Sales recorded is what the counter recorded, and Recorded is its total. 00:08:28.900 --> 00:08:34.020 Paid is the cash, and the M-Pesa sales whose code came in on the till. 00:08:34.020 --> 00:08:36.870 Not recorded. Each one, with its picture 00:08:37.010 --> 00:08:44.580 Each service nobody recorded is listed: the seat, the time, the service and its price, and who works there. 00:08:44.580 --> 00:08:52.190 A service counts as recorded when a sale was made from a little before it started until an hour after it ended. 00:08:52.190 --> 00:08:59.240 Picture shows what the camera box took: the seat, with faces blurred. 00:08:59.240 --> 00:09:05.760 Someone was served at Table 1 at that time, and no sale was recorded for it. 00:09:05.760 --> 00:09:17.100 If there is a reason, say so. This morning's pedicure was a free re-do. Choose Explained. 00:09:17.100 --> 00:09:21.480 Write what happened, and save. 00:09:21.480 --> 00:09:26.300 It leaves the gap, and stays on record under Explained, with the note. 00:09:26.300 --> 00:09:29.150 Recorded, not paid. M-Pesa that never came in 00:09:29.260 --> 00:09:39.580 Recorded, not paid lists M-Pesa sales whose code never came in on the till. Check it with the customer: the code may be mistyped, or the money never sent. 00:09:39.580 --> 00:09:42.400 Another day. The arrows 00:09:42.480 --> 00:09:47.670 The arrows go back a day at a time. 00:09:47.670 --> 00:09:50.650 Next, each staff member's day. 00:09:51.610 --> 00:09:55.010 Each staff member's day. Seen, recorded and not recorded, per person 00:09:55.010 --> 00:09:59.560 Under the day's numbers, Today has a line for each staff member. 00:09:59.560 --> 00:10:06.130 Seen is the services the camera saw at their seat. Recorded is the sales made in their name. 00:10:06.130 --> 00:10:14.840 Not recorded is the services at their seat with no sale near them, and what those were worth. Amani's seat had one this morning. 00:10:14.840 --> 00:10:18.970 Neema's re-do was explained, so it no longer counts. 00:10:18.970 --> 00:10:21.850 Reading it fairly. A gap is a question, not an answer 00:10:22.000 --> 00:10:32.060 A gap is a question to ask, not proof. The customer may have been a friend waiting on the chair, or the sale recorded under someone else, or the service free. 00:10:32.060 --> 00:10:36.900 Look at the picture, ask, and mark it Explained when there is a reason. 00:10:36.930 --> 00:10:44.430 The arrows show the same for any day: here, yesterday. 00:10:44.430 --> 00:10:46.630 Next, Planning. 00:10:47.660 --> 00:10:51.230 Planning: your busy hours. How busy, how long a service takes, how many seats you need 00:10:51.230 --> 00:10:58.510 Planning uses the camera alone: how busy the seats were, hour by hour, over the last four weeks. 00:10:58.510 --> 00:11:04.580 Jobs is the services seen. Usual job is how long one usually takes. 00:11:04.580 --> 00:11:13.000 Waiting is measured where a waiting area is drawn on Stations. Mwangaza has none, so Usual wait shows a dash. 00:11:13.000 --> 00:11:15.870 The busy grid. Weekday by hour 00:11:16.840 --> 00:11:23.020 Each square is an hour of a weekday. The darker, the more of that hour the seats were in use. 00:11:23.020 --> 00:11:30.170 A ring means that hour needs more seats than you have, to keep the wait under the target chosen at the top. 00:11:30.170 --> 00:11:33.100 Busiest hours and job times. Where the time goes 00:11:34.020 --> 00:11:42.330 Busiest hours lists the worst hours: Friday at five and at one. With two tables, a ten-minute wait needs a third. 00:11:42.330 --> 00:11:47.890 Job time shows each seat: the usual service, and a long one, one in ten. 00:11:47.890 --> 00:11:50.850 Your target wait. And the period 00:11:51.640 --> 00:11:58.760 Change the target wait, and the seats needed follow. Here, half an hour. 00:11:58.760 --> 00:12:02.990 The other list picks the last week, four weeks, or twelve. 00:12:03.950 --> 00:12:07.310 Pictures and privacy. What the camera box sends, what is blurred, how long it is kept 00:12:07.310 --> 00:12:18.360 The video never leaves the business. KijiMacho gets the counts, and one picture of each service, taken at the seat as it starts. 00:12:18.360 --> 00:12:23.510 In the picture, everything but the seat is blurred, and so are faces. 00:12:23.510 --> 00:12:29.890 Only people of this business can open it, and each link to it works for five minutes. 00:12:29.890 --> 00:12:32.780 How long pictures are kept. Fourteen days 00:12:32.860 --> 00:12:36.940 The choice is on Stations, under the camera's picture. 00:12:36.940 --> 00:12:44.030 Faces blurred, kept fourteen days. After that a picture is deleted; the service stays on the books. 00:12:44.030 --> 00:12:46.870 Clear pictures. Only with a camera notice up 00:12:46.950 --> 00:12:53.350 A business can choose clear pictures, with faces showing. Choose Turn on clear pictures. 00:12:53.350 --> 00:12:58.950 It says what the pictures are for, and that each is deleted after fourteen days. 00:12:58.950 --> 00:13:06.230 It only turns on once you confirm that a notice at the premises tells customers a camera is in use. 00:13:06.230 --> 00:13:14.740 The change is recorded in the audit log, with who made it. Mwangaza keeps faces blurred: Cancel.