1 00:00:00,000 --> 00:00:03,410 What KijiMacho is for. A camera that counts customers and services, set against the till 2 00:00:03,410 --> 00:00:13,440 KijiMacho is for a salon, a kinyozi, a car wash or a garage. A camera counts the customers who came in and the services they got. 3 00:00:13,440 --> 00:00:18,340 It watches the door, and each chair or table where a service happens. 4 00:00:18,340 --> 00:00:22,760 Today sets what it saw against what was recorded and paid. 5 00:00:22,760 --> 00:00:29,420 Here, one service this morning had no sale, about six hundred shillings, at Amani's table. 6 00:00:29,420 --> 00:00:35,650 At the counter, each sale is recorded: the service, who did it, and cash or M-Pesa. 7 00:00:35,650 --> 00:00:43,490 Over the weeks, Planning shows the busy hours, and how many chairs keep the wait short. 8 00:00:43,490 --> 00:00:50,390 The video never leaves the business. Pictures blur faces, and are deleted after fourteen days. 9 00:00:50,390 --> 00:00:55,180 The chapters that follow show each step, from setting up the business. 10 00:00:56,130 --> 00:00:59,740 Setting up your business. Your business, its services and prices, and your staff 11 00:00:59,740 --> 00:01:04,890 The first time you sign in, KijiMacho asks for your business's name. 12 00:01:04,890 --> 00:01:12,710 Choose Create business. 13 00:01:12,710 --> 00:01:15,600 Your business. Where it is run from 14 00:01:15,890 --> 00:01:21,990 KijiMacho opens on Today. Until a camera is set up, there is nothing to show. 15 00:01:21,990 --> 00:01:30,950 The menu has Today, Sales, Planning and Stations. Under Admin are the business's people, its catalogue, its staff and M-Pesa. 16 00:01:30,950 --> 00:01:36,570 Whoever you invite under People comes in as an owner, and sees everything you see. 17 00:01:36,570 --> 00:01:47,870 M-Pesa is for a till connected through Safaricom's Daraja. Then each M-Pesa sale is checked against the money that came in. Cash counts as paid when it is recorded. 18 00:01:47,870 --> 00:01:50,700 Services and prices. The catalogue 19 00:01:50,840 --> 00:01:54,710 First, what you sell. Open Catalogue. 20 00:01:54,710 --> 00:02:03,700 Each service has a name and a price. The camera sets each seat against a service, so the price of a service nobody recorded is known. 21 00:02:03,700 --> 00:02:10,410 Choose Add an item. Give the name, keep the kind as Service, and type the price in shillings. 22 00:02:10,410 --> 00:02:14,420 A short description is optional. 23 00:02:14,420 --> 00:02:20,040 Offered now stays ticked. Choose Add. 24 00:02:20,040 --> 00:02:35,230 The service is in the list. Add the others the same way. 25 00:02:35,230 --> 00:02:41,190 Mwangaza now has a manicure, a pedicure and gel nails, with their prices. 26 00:02:41,190 --> 00:02:44,060 Your staff. Who does the work 27 00:02:44,260 --> 00:02:57,950 Next, the people who do the services. Open Staff. 28 00:02:57,950 --> 00:03:02,280 Choose Add a staff member, and give their name and phone number. 29 00:03:02,280 --> 00:03:15,510 KijiMacho gives the next staff number, and Started is today. Choose Add. 30 00:03:15,510 --> 00:03:25,180 Amani and Neema are on the staff. A staff member here doesn't need an account: this is the list of who did each service, for each seat and each sale. 31 00:03:25,180 --> 00:03:27,360 Next, the camera. 32 00:03:28,180 --> 00:03:31,650 Adding a camera. The camera, its pairing code, and the door and seats it watches 33 00:03:31,650 --> 00:03:34,830 The camera is set up on Stations. 34 00:03:34,830 --> 00:03:45,200 A small box at the business reads the camera. It counts there, and sends KijiMacho only the counts and blurred pictures. The video stays at the business. 35 00:03:45,200 --> 00:03:49,160 To add the camera, choose Camera. 36 00:03:49,160 --> 00:03:54,730 Name it after where it looks. 37 00:03:54,730 --> 00:03:57,620 Pairing the box. One code, once 38 00:03:58,110 --> 00:04:06,620 KijiMacho gives a pairing code. Whoever sets up the box runs this line on it, once, before the time shown. 39 00:04:06,620 --> 00:04:10,470 The copy button copies it. 40 00:04:10,470 --> 00:04:17,960 The box is paired, and it has sent a picture of the room. People in it are blurred by the box before it sends it. 41 00:04:17,960 --> 00:04:20,900 The door and the seats. Drawn on the picture 42 00:04:21,130 --> 00:04:28,430 First, the kind of business: a salon or nail bar. It sets what you can draw. 43 00:04:28,430 --> 00:04:34,530 The door is a line across the doorway: choose Door, then click one end and the other. 44 00:04:34,530 --> 00:04:43,570 The arrow marks the inside. Each time someone crosses the line inwards, they are counted in. If the arrow points out, swap it. 45 00:04:43,570 --> 00:04:47,780 Choose Save. 46 00:04:47,780 --> 00:04:58,440 For a seat, choose Seat and click round it, corner by corner: the chair and the table, where the customer sits. Choose Done when it is closed. 47 00:04:58,440 --> 00:05:04,130 Give it a name, the service it stands for, and who works there. 48 00:05:04,130 --> 00:05:14,610 Shortest service is the shortest a real service takes there, so someone who only passes the seat isn't counted. A manicure takes at least ten minutes. 49 00:05:14,610 --> 00:05:19,270 Choose Save. 50 00:05:19,270 --> 00:05:35,640 Table 2 is Neema's, for pedicures. 51 00:05:35,640 --> 00:05:38,510 Changing a station. Edit, switch off, a new picture 52 00:05:38,740 --> 00:05:43,930 The list shows what the camera watches. Choose one to change it. 53 00:05:43,930 --> 00:05:51,450 Redraw moves it. Untick Watched to stop counting it for a while; Remove takes it away. 54 00:05:51,450 --> 00:06:00,870 If the camera is moved, New picture asks the box for a fresh one. It comes the next time the box checks in. 55 00:06:00,870 --> 00:06:08,330 Under the picture: service pictures blur faces, and are kept for fourteen days. More on that later. 56 00:06:09,310 --> 00:06:12,670 Recording sales at the counter. Each sale: the service, who did it, and how it was paid 57 00:06:12,670 --> 00:06:19,240 Sales is the counter's book for the day: each sale, the service, who did it, and how it was paid. 58 00:06:19,240 --> 00:06:25,040 These are this morning's. KijiMacho sets them against what the camera saw. 59 00:06:25,040 --> 00:06:27,850 Recording a sale. Cash 60 00:06:28,070 --> 00:06:34,880 Amani has just finished a manicure, and the customer pays cash. Choose Record a sale. 61 00:06:34,880 --> 00:06:37,850 Pick the service, and who did it. 62 00:06:37,850 --> 00:06:44,650 Leave the amount empty for the service's price, or type what was paid. Cash is already chosen. 63 00:06:44,650 --> 00:06:47,700 Choose Record. 64 00:06:47,700 --> 00:06:51,100 It is at the top of the list, with the time. 65 00:06:51,100 --> 00:06:53,930 Paid by M-Pesa. With the code from the message 66 00:06:54,050 --> 00:07:00,580 Neema's pedicure customer paid by M-Pesa, and shows the message. Record a sale. 67 00:07:00,580 --> 00:07:05,200 Choose M-Pesa, and type the code from the customer's message. 68 00:07:05,200 --> 00:07:11,210 Today checks the code against the payments that came in on the till. 69 00:07:11,210 --> 00:07:14,050 Mistakes. Change, or void 70 00:07:14,160 --> 00:07:19,970 Who did it was left out. Choose Edit on the sale to change it. 71 00:07:19,970 --> 00:07:23,840 Pick Neema, and save. 72 00:07:23,840 --> 00:07:31,350 This morning, one cash sale was recorded twice. A sale is never deleted: choose Void. 73 00:07:31,350 --> 00:07:36,870 It stays on the list, crossed out, and stops counting. 74 00:07:36,870 --> 00:07:39,700 Another day. Look back 75 00:07:39,830 --> 00:07:51,020 The arrows go back a day, to see or fix yesterday's sales. A new sale is always recorded now, so Record a sale is only on today. 76 00:07:51,020 --> 00:07:55,250 Next, Today: these sales against what the camera saw. 77 00:07:56,240 --> 00:07:59,680 Today: the day against the till. What the camera saw, against what was recorded and paid 78 00:07:59,680 --> 00:08:04,280 Today sets what the camera saw against what was recorded and paid. 79 00:08:04,280 --> 00:08:11,140 At the top, the gap: services the camera saw that nobody recorded, and about what they were worth. 80 00:08:11,140 --> 00:08:14,050 The day in numbers. Seen, recorded, paid 81 00:08:14,180 --> 00:08:18,560 Customers in counts everyone who came in through the door. 82 00:08:18,560 --> 00:08:23,440 Services seen: someone stayed at a seat at least the shortest service. 83 00:08:23,440 --> 00:08:28,900 Sales recorded is what the counter recorded, and Recorded is its total. 84 00:08:28,900 --> 00:08:34,020 Paid is the cash, and the M-Pesa sales whose code came in on the till. 85 00:08:34,020 --> 00:08:36,870 Not recorded. Each one, with its picture 86 00:08:37,010 --> 00:08:44,580 Each service nobody recorded is listed: the seat, the time, the service and its price, and who works there. 87 00:08:44,580 --> 00:08:52,190 A service counts as recorded when a sale was made from a little before it started until an hour after it ended. 88 00:08:52,190 --> 00:08:59,240 Picture shows what the camera box took: the seat, with faces blurred. 89 00:08:59,240 --> 00:09:05,760 Someone was served at Table 1 at that time, and no sale was recorded for it. 90 00:09:05,760 --> 00:09:17,100 If there is a reason, say so. This morning's pedicure was a free re-do. Choose Explained. 91 00:09:17,100 --> 00:09:21,480 Write what happened, and save. 92 00:09:21,480 --> 00:09:26,300 It leaves the gap, and stays on record under Explained, with the note. 93 00:09:26,300 --> 00:09:29,150 Recorded, not paid. M-Pesa that never came in 94 00:09:29,260 --> 00:09:39,580 Recorded, not paid lists M-Pesa sales whose code never came in on the till. Check it with the customer: the code may be mistyped, or the money never sent. 95 00:09:39,580 --> 00:09:42,400 Another day. The arrows 96 00:09:42,480 --> 00:09:47,670 The arrows go back a day at a time. 97 00:09:47,670 --> 00:09:50,650 Next, each staff member's day. 98 00:09:51,610 --> 00:09:55,010 Each staff member's day. Seen, recorded and not recorded, per person 99 00:09:55,010 --> 00:09:59,560 Under the day's numbers, Today has a line for each staff member. 100 00:09:59,560 --> 00:10:06,130 Seen is the services the camera saw at their seat. Recorded is the sales made in their name. 101 00:10:06,130 --> 00:10:14,840 Not recorded is the services at their seat with no sale near them, and what those were worth. Amani's seat had one this morning. 102 00:10:14,840 --> 00:10:18,970 Neema's re-do was explained, so it no longer counts. 103 00:10:18,970 --> 00:10:21,850 Reading it fairly. A gap is a question, not an answer 104 00:10:22,000 --> 00:10:32,060 A gap is a question to ask, not proof. The customer may have been a friend waiting on the chair, or the sale recorded under someone else, or the service free. 105 00:10:32,060 --> 00:10:36,900 Look at the picture, ask, and mark it Explained when there is a reason. 106 00:10:36,930 --> 00:10:44,430 The arrows show the same for any day: here, yesterday. 107 00:10:44,430 --> 00:10:46,630 Next, Planning. 108 00:10:47,660 --> 00:10:51,230 Planning: your busy hours. How busy, how long a service takes, how many seats you need 109 00:10:51,230 --> 00:10:58,510 Planning uses the camera alone: how busy the seats were, hour by hour, over the last four weeks. 110 00:10:58,510 --> 00:11:04,580 Jobs is the services seen. Usual job is how long one usually takes. 111 00:11:04,580 --> 00:11:13,000 Waiting is measured where a waiting area is drawn on Stations. Mwangaza has none, so Usual wait shows a dash. 112 00:11:13,000 --> 00:11:15,870 The busy grid. Weekday by hour 113 00:11:16,840 --> 00:11:23,020 Each square is an hour of a weekday. The darker, the more of that hour the seats were in use. 114 00:11:23,020 --> 00:11:30,170 A ring means that hour needs more seats than you have, to keep the wait under the target chosen at the top. 115 00:11:30,170 --> 00:11:33,100 Busiest hours and job times. Where the time goes 116 00:11:34,020 --> 00:11:42,330 Busiest hours lists the worst hours: Friday at five and at one. With two tables, a ten-minute wait needs a third. 117 00:11:42,330 --> 00:11:47,890 Job time shows each seat: the usual service, and a long one, one in ten. 118 00:11:47,890 --> 00:11:50,850 Your target wait. And the period 119 00:11:51,640 --> 00:11:58,760 Change the target wait, and the seats needed follow. Here, half an hour. 120 00:11:58,760 --> 00:12:02,990 The other list picks the last week, four weeks, or twelve. 121 00:12:03,950 --> 00:12:07,310 Pictures and privacy. What the camera box sends, what is blurred, how long it is kept 122 00:12:07,310 --> 00:12:18,360 The video never leaves the business. KijiMacho gets the counts, and one picture of each service, taken at the seat as it starts. 123 00:12:18,360 --> 00:12:23,510 In the picture, everything but the seat is blurred, and so are faces. 124 00:12:23,510 --> 00:12:29,890 Only people of this business can open it, and each link to it works for five minutes. 125 00:12:29,890 --> 00:12:32,780 How long pictures are kept. Fourteen days 126 00:12:32,860 --> 00:12:36,940 The choice is on Stations, under the camera's picture. 127 00:12:36,940 --> 00:12:44,030 Faces blurred, kept fourteen days. After that a picture is deleted; the service stays on the books. 128 00:12:44,030 --> 00:12:46,870 Clear pictures. Only with a camera notice up 129 00:12:46,950 --> 00:12:53,350 A business can choose clear pictures, with faces showing. Choose Turn on clear pictures. 130 00:12:53,350 --> 00:12:58,950 It says what the pictures are for, and that each is deleted after fourteen days. 131 00:12:58,950 --> 00:13:06,230 It only turns on once you confirm that a notice at the premises tells customers a camera is in use. 132 00:13:06,230 --> 00:13:14,740 The change is recorded in the audit log, with who made it. Mwangaza keeps faces blurred: Cancel.