[
{
"start": 0.0,
"end": 3.41,
"text": "What KijiMacho is for. A camera that counts customers and services, set against the till"
},
{
"start": 3.41,
"end": 13.44,
"text": "KijiMacho is for a salon, a kinyozi, a car wash or a garage. A camera counts the customers who came in and the services they got."
},
{
"start": 13.44,
"end": 18.34,
"text": "It watches the door, and each chair or table where a service happens."
},
{
"start": 18.34,
"end": 22.76,
"text": "Today sets what it saw against what was recorded and paid."
},
{
"start": 22.76,
"end": 29.42,
"text": "Here, one service this morning had no sale, about six hundred shillings, at Amani's table."
},
{
"start": 29.42,
"end": 35.65,
"text": "At the counter, each sale is recorded: the service, who did it, and cash or M-Pesa."
},
{
"start": 35.65,
"end": 43.49,
"text": "Over the weeks, Planning shows the busy hours, and how many chairs keep the wait short."
},
{
"start": 43.49,
"end": 50.39,
"text": "The video never leaves the business. Pictures blur faces, and are deleted after fourteen days."
},
{
"start": 50.39,
"end": 55.18,
"text": "The chapters that follow show each step, from setting up the business."
},
{
"start": 56.13,
"end": 59.74,
"text": "Setting up your business. Your business, its services and prices, and your staff"
},
{
"start": 59.74,
"end": 64.89,
"text": "The first time you sign in, KijiMacho asks for your business's name."
},
{
"start": 64.89,
"end": 72.71,
"text": "Choose Create business."
},
{
"start": 72.71,
"end": 75.6,
"text": "Your business. Where it is run from"
},
{
"start": 75.89,
"end": 81.99,
"text": "KijiMacho opens on Today. Until a camera is set up, there is nothing to show."
},
{
"start": 81.99,
"end": 90.95,
"text": "The menu has Today, Sales, Planning and Stations. Under Admin are the business's people, its catalogue, its staff and M-Pesa."
},
{
"start": 90.95,
"end": 96.57,
"text": "Whoever you invite under People comes in as an owner, and sees everything you see."
},
{
"start": 96.57,
"end": 107.87,
"text": "M-Pesa is for a till connected through Safaricom's Daraja. Then each M-Pesa sale is checked against the money that came in. Cash counts as paid when it is recorded."
},
{
"start": 107.87,
"end": 110.7,
"text": "Services and prices. The catalogue"
},
{
"start": 110.84,
"end": 114.71,
"text": "First, what you sell. Open Catalogue."
},
{
"start": 114.71,
"end": 123.7,
"text": "Each service has a name and a price. The camera sets each seat against a service, so the price of a service nobody recorded is known."
},
{
"start": 123.7,
"end": 130.41,
"text": "Choose Add an item. Give the name, keep the kind as Service, and type the price in shillings."
},
{
"start": 130.41,
"end": 134.42,
"text": "A short description is optional."
},
{
"start": 134.42,
"end": 140.04,
"text": "Offered now stays ticked. Choose Add."
},
{
"start": 140.04,
"end": 155.23,
"text": "The service is in the list. Add the others the same way."
},
{
"start": 155.23,
"end": 161.19,
"text": "Mwangaza now has a manicure, a pedicure and gel nails, with their prices."
},
{
"start": 161.19,
"end": 164.06,
"text": "Your staff. Who does the work"
},
{
"start": 164.26,
"end": 177.95,
"text": "Next, the people who do the services. Open Staff."
},
{
"start": 177.95,
"end": 182.28,
"text": "Choose Add a staff member, and give their name and phone number."
},
{
"start": 182.28,
"end": 195.51,
"text": "KijiMacho gives the next staff number, and Started is today. Choose Add."
},
{
"start": 195.51,
"end": 205.18,
"text": "Amani and Neema are on the staff. A staff member here doesn't need an account: this is the list of who did each service, for each seat and each sale."
},
{
"start": 205.18,
"end": 207.36,
"text": "Next, the camera."
},
{
"start": 208.18,
"end": 211.65,
"text": "Adding a camera. The camera, its pairing code, and the door and seats it watches"
},
{
"start": 211.65,
"end": 214.83,
"text": "The camera is set up on Stations."
},
{
"start": 214.83,
"end": 225.2,
"text": "A small box at the business reads the camera. It counts there, and sends KijiMacho only the counts and blurred pictures. The video stays at the business."
},
{
"start": 225.2,
"end": 229.16,
"text": "To add the camera, choose Camera."
},
{
"start": 229.16,
"end": 234.73,
"text": "Name it after where it looks."
},
{
"start": 234.73,
"end": 237.62,
"text": "Pairing the box. One code, once"
},
{
"start": 238.11,
"end": 246.62,
"text": "KijiMacho gives a pairing code. Whoever sets up the box runs this line on it, once, before the time shown."
},
{
"start": 246.62,
"end": 250.47,
"text": "The copy button copies it."
},
{
"start": 250.47,
"end": 257.96,
"text": "The box is paired, and it has sent a picture of the room. People in it are blurred by the box before it sends it."
},
{
"start": 257.96,
"end": 260.9,
"text": "The door and the seats. Drawn on the picture"
},
{
"start": 261.13,
"end": 268.43,
"text": "First, the kind of business: a salon or nail bar. It sets what you can draw."
},
{
"start": 268.43,
"end": 274.53,
"text": "The door is a line across the doorway: choose Door, then click one end and the other."
},
{
"start": 274.53,
"end": 283.57,
"text": "The arrow marks the inside. Each time someone crosses the line inwards, they are counted in. If the arrow points out, swap it."
},
{
"start": 283.57,
"end": 287.78,
"text": "Choose Save."
},
{
"start": 287.78,
"end": 298.44,
"text": "For a seat, choose Seat and click round it, corner by corner: the chair and the table, where the customer sits. Choose Done when it is closed."
},
{
"start": 298.44,
"end": 304.13,
"text": "Give it a name, the service it stands for, and who works there."
},
{
"start": 304.13,
"end": 314.61,
"text": "Shortest service is the shortest a real service takes there, so someone who only passes the seat isn't counted. A manicure takes at least ten minutes."
},
{
"start": 314.61,
"end": 319.27,
"text": "Choose Save."
},
{
"start": 319.27,
"end": 335.64,
"text": "Table 2 is Neema's, for pedicures."
},
{
"start": 335.64,
"end": 338.51,
"text": "Changing a station. Edit, switch off, a new picture"
},
{
"start": 338.74,
"end": 343.93,
"text": "The list shows what the camera watches. Choose one to change it."
},
{
"start": 343.93,
"end": 351.45,
"text": "Redraw moves it. Untick Watched to stop counting it for a while; Remove takes it away."
},
{
"start": 351.45,
"end": 360.87,
"text": "If the camera is moved, New picture asks the box for a fresh one. It comes the next time the box checks in."
},
{
"start": 360.87,
"end": 368.33,
"text": "Under the picture: service pictures blur faces, and are kept for fourteen days. More on that later."
},
{
"start": 369.31,
"end": 372.67,
"text": "Recording sales at the counter. Each sale: the service, who did it, and how it was paid"
},
{
"start": 372.67,
"end": 379.24,
"text": "Sales is the counter's book for the day: each sale, the service, who did it, and how it was paid."
},
{
"start": 379.24,
"end": 385.04,
"text": "These are this morning's. KijiMacho sets them against what the camera saw."
},
{
"start": 385.04,
"end": 387.85,
"text": "Recording a sale. Cash"
},
{
"start": 388.07,
"end": 394.88,
"text": "Amani has just finished a manicure, and the customer pays cash. Choose Record a sale."
},
{
"start": 394.88,
"end": 397.85,
"text": "Pick the service, and who did it."
},
{
"start": 397.85,
"end": 404.65,
"text": "Leave the amount empty for the service's price, or type what was paid. Cash is already chosen."
},
{
"start": 404.65,
"end": 407.7,
"text": "Choose Record."
},
{
"start": 407.7,
"end": 411.1,
"text": "It is at the top of the list, with the time."
},
{
"start": 411.1,
"end": 413.93,
"text": "Paid by M-Pesa. With the code from the message"
},
{
"start": 414.05,
"end": 420.58,
"text": "Neema's pedicure customer paid by M-Pesa, and shows the message. Record a sale."
},
{
"start": 420.58,
"end": 425.2,
"text": "Choose M-Pesa, and type the code from the customer's message."
},
{
"start": 425.2,
"end": 431.21,
"text": "Today checks the code against the payments that came in on the till."
},
{
"start": 431.21,
"end": 434.05,
"text": "Mistakes. Change, or void"
},
{
"start": 434.16,
"end": 439.97,
"text": "Who did it was left out. Choose Edit on the sale to change it."
},
{
"start": 439.97,
"end": 443.84,
"text": "Pick Neema, and save."
},
{
"start": 443.84,
"end": 451.35,
"text": "This morning, one cash sale was recorded twice. A sale is never deleted: choose Void."
},
{
"start": 451.35,
"end": 456.87,
"text": "It stays on the list, crossed out, and stops counting."
},
{
"start": 456.87,
"end": 459.7,
"text": "Another day. Look back"
},
{
"start": 459.83,
"end": 471.02,
"text": "The arrows go back a day, to see or fix yesterday's sales. A new sale is always recorded now, so Record a sale is only on today."
},
{
"start": 471.02,
"end": 475.25,
"text": "Next, Today: these sales against what the camera saw."
},
{
"start": 476.24,
"end": 479.68,
"text": "Today: the day against the till. What the camera saw, against what was recorded and paid"
},
{
"start": 479.68,
"end": 484.28,
"text": "Today sets what the camera saw against what was recorded and paid."
},
{
"start": 484.28,
"end": 491.14,
"text": "At the top, the gap: services the camera saw that nobody recorded, and about what they were worth."
},
{
"start": 491.14,
"end": 494.05,
"text": "The day in numbers. Seen, recorded, paid"
},
{
"start": 494.18,
"end": 498.56,
"text": "Customers in counts everyone who came in through the door."
},
{
"start": 498.56,
"end": 503.44,
"text": "Services seen: someone stayed at a seat at least the shortest service."
},
{
"start": 503.44,
"end": 508.9,
"text": "Sales recorded is what the counter recorded, and Recorded is its total."
},
{
"start": 508.9,
"end": 514.02,
"text": "Paid is the cash, and the M-Pesa sales whose code came in on the till."
},
{
"start": 514.02,
"end": 516.87,
"text": "Not recorded. Each one, with its picture"
},
{
"start": 517.01,
"end": 524.58,
"text": "Each service nobody recorded is listed: the seat, the time, the service and its price, and who works there."
},
{
"start": 524.58,
"end": 532.19,
"text": "A service counts as recorded when a sale was made from a little before it started until an hour after it ended."
},
{
"start": 532.19,
"end": 539.24,
"text": "Picture shows what the camera box took: the seat, with faces blurred."
},
{
"start": 539.24,
"end": 545.76,
"text": "Someone was served at Table 1 at that time, and no sale was recorded for it."
},
{
"start": 545.76,
"end": 557.1,
"text": "If there is a reason, say so. This morning's pedicure was a free re-do. Choose Explained."
},
{
"start": 557.1,
"end": 561.48,
"text": "Write what happened, and save."
},
{
"start": 561.48,
"end": 566.3,
"text": "It leaves the gap, and stays on record under Explained, with the note."
},
{
"start": 566.3,
"end": 569.15,
"text": "Recorded, not paid. M-Pesa that never came in"
},
{
"start": 569.26,
"end": 579.58,
"text": "Recorded, not paid lists M-Pesa sales whose code never came in on the till. Check it with the customer: the code may be mistyped, or the money never sent."
},
{
"start": 579.58,
"end": 582.4,
"text": "Another day. The arrows"
},
{
"start": 582.48,
"end": 587.67,
"text": "The arrows go back a day at a time."
},
{
"start": 587.67,
"end": 590.65,
"text": "Next, each staff member's day."
},
{
"start": 591.61,
"end": 595.01,
"text": "Each staff member's day. Seen, recorded and not recorded, per person"
},
{
"start": 595.01,
"end": 599.56,
"text": "Under the day's numbers, Today has a line for each staff member."
},
{
"start": 599.56,
"end": 606.13,
"text": "Seen is the services the camera saw at their seat. Recorded is the sales made in their name."
},
{
"start": 606.13,
"end": 614.84,
"text": "Not recorded is the services at their seat with no sale near them, and what those were worth. Amani's seat had one this morning."
},
{
"start": 614.84,
"end": 618.97,
"text": "Neema's re-do was explained, so it no longer counts."
},
{
"start": 618.97,
"end": 621.85,
"text": "Reading it fairly. A gap is a question, not an answer"
},
{
"start": 622.0,
"end": 632.06,
"text": "A gap is a question to ask, not proof. The customer may have been a friend waiting on the chair, or the sale recorded under someone else, or the service free."
},
{
"start": 632.06,
"end": 636.9,
"text": "Look at the picture, ask, and mark it Explained when there is a reason."
},
{
"start": 636.93,
"end": 644.43,
"text": "The arrows show the same for any day: here, yesterday."
},
{
"start": 644.43,
"end": 646.63,
"text": "Next, Planning."
},
{
"start": 647.66,
"end": 651.23,
"text": "Planning: your busy hours. How busy, how long a service takes, how many seats you need"
},
{
"start": 651.23,
"end": 658.51,
"text": "Planning uses the camera alone: how busy the seats were, hour by hour, over the last four weeks."
},
{
"start": 658.51,
"end": 664.58,
"text": "Jobs is the services seen. Usual job is how long one usually takes."
},
{
"start": 664.58,
"end": 673.0,
"text": "Waiting is measured where a waiting area is drawn on Stations. Mwangaza has none, so Usual wait shows a dash."
},
{
"start": 673.0,
"end": 675.87,
"text": "The busy grid. Weekday by hour"
},
{
"start": 676.84,
"end": 683.02,
"text": "Each square is an hour of a weekday. The darker, the more of that hour the seats were in use."
},
{
"start": 683.02,
"end": 690.17,
"text": "A ring means that hour needs more seats than you have, to keep the wait under the target chosen at the top."
},
{
"start": 690.17,
"end": 693.1,
"text": "Busiest hours and job times. Where the time goes"
},
{
"start": 694.02,
"end": 702.33,
"text": "Busiest hours lists the worst hours: Friday at five and at one. With two tables, a ten-minute wait needs a third."
},
{
"start": 702.33,
"end": 707.89,
"text": "Job time shows each seat: the usual service, and a long one, one in ten."
},
{
"start": 707.89,
"end": 710.85,
"text": "Your target wait. And the period"
},
{
"start": 711.64,
"end": 718.76,
"text": "Change the target wait, and the seats needed follow. Here, half an hour."
},
{
"start": 718.76,
"end": 722.99,
"text": "The other list picks the last week, four weeks, or twelve."
},
{
"start": 723.95,
"end": 727.31,
"text": "Pictures and privacy. What the camera box sends, what is blurred, how long it is kept"
},
{
"start": 727.31,
"end": 738.36,
"text": "The video never leaves the business. KijiMacho gets the counts, and one picture of each service, taken at the seat as it starts."
},
{
"start": 738.36,
"end": 743.51,
"text": "In the picture, everything but the seat is blurred, and so are faces."
},
{
"start": 743.51,
"end": 749.89,
"text": "Only people of this business can open it, and each link to it works for five minutes."
},
{
"start": 749.89,
"end": 752.78,
"text": "How long pictures are kept. Fourteen days"
},
{
"start": 752.86,
"end": 756.94,
"text": "The choice is on Stations, under the camera's picture."
},
{
"start": 756.94,
"end": 764.03,
"text": "Faces blurred, kept fourteen days. After that a picture is deleted; the service stays on the books."
},
{
"start": 764.03,
"end": 766.87,
"text": "Clear pictures. Only with a camera notice up"
},
{
"start": 766.95,
"end": 773.35,
"text": "A business can choose clear pictures, with faces showing. Choose Turn on clear pictures."
},
{
"start": 773.35,
"end": 778.95,
"text": "It says what the pictures are for, and that each is deleted after fourteen days."
},
{
"start": 778.95,
"end": 786.23,
"text": "It only turns on once you confirm that a notice at the premises tells customers a camera is in use."
},
{
"start": 786.23,
"end": 794.74,
"text": "The change is recorded in the audit log, with who made it. Mwangaza keeps faces blurred: Cancel."
}
]